Overview
Salary Range: $50,000
Customer Support Specialist
Primary focus is on customer support responsibilities including inbound email and calls. Customer Support specialists require a focus on the customer experience and may involve problem solving on the fly, product fitment research, and a solid understanding of relevant motorcycles.
Responsibilities
• Provide timely resolution of customer inquiries, orders, and complaints using a variety of systems and resources.
• Process orders (via email/phone), returns, and cancellations; assist the occasional showroom customer with product information.
• Process open orders: check of open order processes, communication of adjusted delivery schedules to customers, allocate incoming stock to orders following first-in, first-out philosophy, add backordered (coming from DE) products to current Air Freight spreadsheet, alert Customer Service Manager if stock levels are, or will become, insufficient to fulfill incoming orders.
• Management of B-stock: process returns (determining reintegration into A-stock or allocation to B-stock according to existing company rules), complete products, if necessary, set up products in collaboration with SWM Germany, define price according to company rules, track sales and control inventory.
• May be required to assist at motorcycle shows and events that involve travel outside of the state.
• Perform other related duties as assigned by SW-MOTECH USA Country Manager or Customer Service Manager
• Prefer previous motorcycle related experience
• Proficient in database systems and Microsoft office programs, especially Excel & Teams
• Strong organizational skills; ability to manage priorities with a structured work process.
• Medical and Dental Benefits, plus 401K program.
• Generous holiday and PTO policies
• Full time, Salaried and 40 hours per week (must be able to commute to Beaverton, OR office)
• Role is In-office with the opportunity for hybrid in the future.
• Salary: Starting at $50,000
