Overview

Harley-Davidson Service Shop Foreman needed immediately
(Stafford, TX)
 
 

Assure high levels of service department proficiency and quality of work by assisting the service manager with quality control, efficiency of technicians, and by performing major service work in a timely manner.

 
Key Result Areas
 

  • Major Vehicle Service
  • Quality Control
  • Service Department Proficiency

 
Major Duties and Responsibilities
 

1) Major Vehicle Service
 
  • Perform prompt, dependable, high quality, MAJOR vehicle service work for (internal & external) customers.
  • Quality control of all major vehicle service work (i.e. engine overhauls, customer fabrications, wreck repairs, etc.) and other work which lesser skilled technicians do not perform efficiently.
  • Oversee estimates and work performed on complicated repair orders such as insurance claims, wreck repairs, and customizations.
2) Quality Control
 
  • Assist the service manager with quality control. Last line of defense before product is released to customer.
  • Minimize come backs by inspecting all outgoing work for completeness, thoroughness, safety, and quality.
  • Dispatch all repair orders to technicians. 
3) Service Department Proficiency
 
  • Assist service manager with continual improvement of overall service department proficiency and CXI.
  • Review all technicians work-in-progress to ensure quality and timeliness.
  • Assist technicians when they are having difficulty performing service work.
  • Ensure technicians maintain and improve their productivity (time spent on jobs) and efficiency (task time) by assigning tasks within their realm of competency during busy times and coaching them to improve both knowledge and speed during down times.
  • Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned by the Service Manager.
4) Other Duties
 
  • As assigned.

 
Supervisory Responsibilities
 

  • As specified by Service Manager

 
Commitments
 

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
  • Focus on quality.
  • Demonstrate an interest in growing the service business.

 
Qualifications & Job Requirements
 

  • Completion of all factory authorized formal training programs such as PHD, Service  Schools. Current, valid motorcycle license.
  • Shop Foremen needs both basic and special tools to properly diagnose and service our products.
  • Must have 7-8 years experience as a certified Harley Technician

 
Physical Demands
 

  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift ____lb. of material
  • Frequently requires the ability to balance and push a ____lb. motorcycle.

 
Working Conditions
 

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles. 

 
 
We offer competitive pay

  • Health Benefits
  • Disability insurance
  • 401 (k) program
  • Paid vacation
  • Professional working environment
  • Fantastic advancement opportunities.

 
 
Contact Vincent Tedesco at 281-295-1000 x147 or the
REPUBLIC H-D CAREER HOTLINE 832-377-5229
For a Personal Telephone Interview!
On-line application @ www.republichd.com