Overview

Steel City Motorcycle Company is the leading Harley-Davidson dealership in Southwest, PA just 20 minutes south of Pittsburgh in Washington, PA. Steel City Harley-Davidson’s reputation is built on quality workmanship, customer service and hiring the best team in the industry that does a quality job for the brand they have a passion for.

We are currently looking for a highly motivated and experienced Service Manager.  This candidate must be a strong, take charge service manager ready to lead an evolving service department. Qualified Candidates must have 3+ year's motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. 

Qualified candidate must have passion for motorcycling, be self-motivated and have excellent communication skills along with the attitude of getting it right the first time and working as a team to accomplish the goal of taking care of our guests.  The Service Manager will be most responsible for department profitability and customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments' numbers and processes.

This position is based on proven results and measures with regards to Customer Satisfaction through CSI, Technician productivity and support to the overall dealership.

Daily responsibilities include but not limited to include:
 

  • Be able to effectively manage both people and processes
  • Manage follow up with current and previous customers
  • Managing the front end service advisor staff
  • Profitable operation of the overall service department
  • Work with the Marketing Department to effectively market the department
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability

 
Steel City will afford you advancement, continued education and training along with an opportunity to succeed. Compensation will be based on experience and is performance based, salary plus bonuses. A motorcycle background is preferred.

We have a competitive benefits package which includes paid training, employee discounts, monthly medical reimbursement, 401K with company match, vacation days and uniforms. If you are looking for an excellent career choice and future with a great dealership that strives to provide the best for their customers then we would love to speak with you. Relocation assistance is available.  Employment is conditional on a successful background check and valid motorcycle license.