Overview

Huntington Beach Harley-Davidson is looking for a take-charge service manager to lead a busy, expanding service department. Candidates must have 5+ year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Huntington Beach Harley-Davidson is one of six Harley-Davidson dealerships affiliated with The Motorcycle Company, which consistently perform as the leading group of high-volume dealers in the U.S. for new Harley-Davidson motorcycle sales.

This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA! We have large inventories on site as we get ready for our biggest season yet.

The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments' numbers and processes.

Key Result Areas:

  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention

Major Duties and Responsibilities:

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes
  • Managing the front-end Service Advisor staff
  • Manage proactive follow up with current and previous customers
  • Oversee proper dispatching of work to service technicians
  • Monitor, interpret and evaluate reporting for technician productivity
  • Provide oversight to Service Advisors on their performance in key metrics
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints

Qualifications & Job Requirements:

  • 5+ years of experience as a service manager in high volume shop
  • Possess sound judgment and decision making ability

Benefits:

  • Employee Discounts
  • Paid Training
  • 401K through MassMutual Financial Group
  • United Healthcare Choice PPO Network
  • Guardian PPO Dental, and Vision Insurance
  • Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
  • Allstate Accident, Hospital, Critical Illness and Cancer Insurance
  • Flexible Spending Account through Eflexgroup
  • Legal Shield and Identity Theft Shield