Go AZ Motorcycles – Service Manager Job Description
Service Department Operations
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Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
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Ensure service department contributes an acceptable level of gross $ net profit.
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Maximize productivity levels of service technicians.
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Review work-in-progress to ensure quality and timeliness.
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Occasionally assist technicians when they are having difficulty performing service work.
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Make estimates for internal and wreck repairs.
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Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of.
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Become familiar and efficient with all phases of the computer system required for service and parts management.
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Ensure employees keep a clean, efficient, and orderly department.
Customer Service
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Maintain a high degree of customer satisfaction.
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Greet customers immediately, in a courteous and friendly manner.
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Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
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Gain the trust and confidence of new customers when they are introduced to the service department.
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Give special attention to repeat orders to ensure the situation is corrected.
Management
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Grow the volume of service work.
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Maintain budgeted revenue and expense objectives.
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Develop promotional campaigns in conjunction with the Parts & Sales departments.
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Maintain efficiency reports on sales representatives.
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Provide reports to GM, as requested.
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Develop monthly and annual objectives for the department in collaboration with GM,
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Attend training sessions to keep current with service department issues.
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Establish departmental work schedule, balancing the work loads of all employees.
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Monitor and address all comebacks with individual technicians.
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Assist with recruiting, interviewing, hiring, and termination employees.
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Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.)
Qualifications & Job Requirements
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5+ years progressive experience within the service department of a motor vehicle dealership.
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Prefer knowledge and experience with sales of Metric motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
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Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
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Harley-Davidson of Scottsdale & Go AZ Motorcycles in Scottsdale, AZ as well as Southern Thunder Harley Davidson in Southaven, MS strive to engage our customers in meaningful and long-lasting relationships. We are passionate about motorcycles, the people who ride them and the community in which they ride. Our offering includes the best brands, employing well-trained and motivated staff, promoting safe and responsible riding, and actively connecting with and giving back to the local community we serve.
GO AZ Motorcycles was recently ranked as the #1 Dealership in North America by Powersports Business, we are the largest motorcycle dealership in Arizona representing world class brands including BMW, Ducati, Honda, Vespa, KTM, Triumph, Kawasaki, Ural, and Aprilia.
Harley-Davidson of Scottsdale is the worlds largest Harley Davidson dealership and boasts some of the best customer satisfaction scores in the US.
Currently functioning in one of America’s nicest facilities as rated by the Harley-Davidson Retail Environment Group, Southern Thunder is a model for green building technology. The dealership is the second Harley-Davidson dealership in the country to achieve Leadership in Energy and Environmental Design (LEED) certification and the eighth building of any type to achieve similar status in Mississippi.
Only the best need apply! We offer free motorcycle training, paid professional development and training, excellent benefits programs, and a generous PTO policy.
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