Overview

Are you passionate about motorcycles, especially Harley-Davidson Motorcycles?

Do you have a whatever it takes attitude?

Do you like working as a team?

Can you get your duties done and find time to help others?

Are you detail oriented?

When you clean a motorcycle will the customer say "WOW"?

This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA with career advancement opportunities available, based on performance! We have large inventories on site as we get ready for our biggest season yet.

Position Summary:
The Service Department Shop Dispatcher is primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department. The Shop Dispatcher has primary responsibility for issuing service work to mechanics and maintaining the flow of service work through the Service Department.

Major Duties and Responsibilities:

  • Provide prompt, dependable, high quality service to internal and external customers.
  • Maintain the highest levels of customer satisfaction.
  • In concert with the Service Manager, ensure that the Service Department contributes an acceptable level of gross and net profit as outlined by the General Manager.
  • Maximize the productivity levels of the service technicians in conjunction with the Service Manager.
  • Demonstrate a dedication to growing the volume of service work.
  • Maintain clean, efficient work areas and service facility

Operations

  • Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed.
  • Ensure that technicians receive jobs based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and reasonable completion times.
  • Make estimates for internal work.
  • Perform necessary work on vehicles or components in accordance with time schedules.
  • The Shop Dispatcher covers for the Service Manager in his absence as needed.
  • Follows dealership closing procedures as assigned by General Manager

Customer Service

  • Greet customers immediately, in a courteous and friendly manner.
  • Handle customer complaints according to company guidelines: reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to “make things right”.
  • Gain the trust and confidence of new customers when they are introduced to the Service Department.
  • Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint.
  • Avoid making commitments that might not be met. It is better to under-promise and over-deliver.

Qualifications and Job Requirements

  • Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations.
  • Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and parts and service management computer software or the ability to quickly learn based on experience with other software.
  • Current Motorcycle License.

Benefits:

  • Employee Discounts
  • Paid Training
  • 401K through MassMutual Financial Group
  • United Healthcare Choice PPO Network
  • Guardian PPO Dental, and Vision Insurance
  • Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
  • Allstate Accident, Hospital, Critical Illness and Cancer Insurance
  • Flexible Spending Account through Eflexgroup
  • Legal Shield and Identity Theft Shield

*Please do not contact the dealership directly. All resumes must be submitted online or by email.

About High Octane Harley-Davidson

This is your chance to join one of the fastest growing Harley-Davidson dealership groups in the United States and be a member of an industry leading team. Thank you for taking the time to send your resume and the interest you have shown in our company. High Octane H-D is owned by the Veracka Family, who have celebrated success, in the Motorcycle Industry, for over 30 years. 

This is an exciting time as we continue to expand with acquisitions across the United States. With expansion come opportunities for top performing Team Members to grow their careers. We hire candidates from outside our company but also promote from within. We encourage everyone to achieve success, have fun and earn the rewards we offer.

We encourage training and performance improvement making tools available to you, through Harley-Davidson University (HDU). HDU offers some of the best on-line training programs in the industry. We believe that everyone continues to learn throughout their career and we encourage you to do the same, with the learning tools that we make available to you, only at Harley-Davidson.

Career advancement opportunities available based on merit.

Opportunities are available at all locations. Please inquire for more information.

High Octane Harley-Davidson is an equal opportunity employer.