Overview
Service Advisor/Writer
Rawhide Harley-Davidson
Olathe, KS
Are you passionate about motorcycles especially Harley Davidson Motorcycles? Then Rawhide Harley-Davidson is the place for you. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.
Major Duties and Responsibilities:
Ability to work in a fast-paced environment and comfortable multi-tasking
Interact with customers both in-store and on the phone
Follow a structured sales process
Have working knowledge of the Harley model families
Be able to effectively manage open repair orders
Proactive follow up with current and previous customers
Maintain a high degree of customer satisfaction with the ability to handle customer complaints
Qualifications & Job Requirements:
· Schedules may be more or less in the range of:
50-60 Hours – 5-6 days/week March-September.
45-50 hours – 5 days/week October-February.
The season and sales could affect schedules, other than what is listed.
Motorcycle background preferred but not required
Harley-Davidson enthusiast preferred but not required
Cycle endorsement and weekend availability
Possess sound judgment and decision making ability
Key Areas:
CSI and customer retention
Repair Order Management and Follow up
Service drive efficiency and follow up
Compensation:
- Salary plus commission based wages
Benefits:
Employee Discounts
Paid Training
401K through MassMutual Financial Group
United Healthcare Choice PPO Network
Humana PPO Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
Allstate Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account through Eflexgroup
Legal Shield and Identity Theft Shield
Want to be #1?
Start by applying with number one.
What do you want from a career:
To be with a growing company.
To have a career, not a job.
To say you're with the #1 dealership group.
To be where they promote from within.
To receive paid training, bonuses and discounts.
To be part of a team and smiles are contagious.
To be able to fulfill dreams, have fun and get paid for it.
To be where customers want to wear your uniform.
To work hard and accomplish a lot.
To be where results, efforts and great ideas are recognized.
To be where you can't wait to get started every day.
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Let us help you get what you want out of a career. Come grow with us.
*Please do not contact the dealership directly. All inquiries and resumes must be submitted online
About Rawhide Harley-Davidson
This is your chance to join one of the fastest growing Harley-Davidson dealership groups in the United States and be a member of an industry leading team. Thank you for taking the time to send your resume and the interest you have shown in our company. Rawhide H-D is owned by the Veracka Family, who have celebrated success, in the Motorcycle Industry, for over 30 years.
This is an exciting time as we continue to expand with acquisitions across the United States. With expansion come opportunities for top performing Team Members to grow their careers. We hire candidates from outside our company but also promote from within. We encourage everyone to achieve success, have fun and earn the rewards we offer.
We encourage training and performance improvement making tools available to you, through Harley-Davidson University (HDU). HDU offers some of the best on-line training programs in the industry. We believe that everyone continues to learn throughout their career and we encourage you to do the same, with the learning tools that we make available to you, only at Harley-Davidson.
Career advancement opportunities available based on merit.
Opportunities are available at all locations. Please inquire for more information.
Rawhide Harley-Davidson is an equal opportunity employer.
