Service Advisor

Overview

Are you passionate about motorcycles especially Harley-Davidson Motorcycles?

Loess Hills Harley-Davidson is one of the fastest growing dealerships in the Midwest and we are staffing up for a record season.

 

Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.

 

Major Duties and Responsibilities:

• Ability to work in a fast-paced environment and comfortable multi-tasking

• Interact with customers both in-store and on the phone

• Follow a structured sales process

• Have working knowledge of the Harley model families

• Be able to effectively manage open repair orders

• Proactive follow up with current and previous customers

• Maintain a high degree of customer satisfaction with the ability to handle customer complaints

Qualifications & Job Requirements:

• Motorcycle background preferred but not required

• Harley-Davidson enthusiast preferred but not required

• Motorcycle endorsement and weekend availability

• Possess sound judgment and decision making ability

• Previous Service Advisor/Writer experience in the automotive industry a plus

Key Areas:

• CSI and customer retention

• Repair Order Management and Follow up

• Service drive efficiency and follow up

Benefits:

• Medical Insurance

• Dental Insurance

• Life Insurance

• AFLAC

• Vacation Benefits

• Holidays

• Associate Discounts

• Family Medical & Bereavement Leave

• Time Off to Vote