Overview

Job Title: Service Technician

Department: Service

Supervisor: General Manager

We are looking for an ambitious, detail and customer oriented Harley-Davidson technician to join our growing service team. We provide company sponsored training annually to help you grow your knowledge while gaining hands-on experience. Compensation will be based on experience, work quality and efficiency. Aggressive bonus structure in place to allow for uncapped earning potential.

Compensation Structure: Flat rate + Bonuses

Optional Employee Benefits: Medical, Dental, Vision, Life, Accident, Cancer, Disability

Summary Description

* Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Duties and Responsibilities

* Accept work assignments from Service Consultant/Manager.
* Request parts for the job as early as possible when needs become known.
* Perform service, repair and customization work in accordance to factory specifications.
* Diagnose customer concerns with attention to detail ensuring repair completed successfully
* Notify Service Consultant/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
* Keep customers’ vehicle cleaner than when it was dropped off.
* After job is finished ensure proper completion and filing of paperwork.
* Keep work area as clean as possible and assist others with maintaining shop cleanliness.
* Assist Service Consultant, when requested, with writing up work orders communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
* Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
* Perform other related duties as assigned or requested. Supervisory Responsibilities

Qualifications & Job Requirements

* Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.
* Equipped with proper tools.
* Maintain a positive attitude and relationship with all other employees.
* Capable of pushing and loading motorcycles.
* High school diploma or equivalent.
* Valid driver’s license and motorcycle endorsement.
* Passion for the motorcycling lifestyle and riding community.
* Attention to detail.
* High energy level needed.
* Ability to work a flexible schedule including weekends, Holidays, and evenings.
* Proficient in meeting deadlines in a timely manner.

Physical Demands

* Requires the use of both hands.
* Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
* Requires the ability to balance and push a 600+lb motorcycle.

Working Conditions

* The noise level in the work environment is usually loud.
* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
* Occasionally exposed to exhaust fumes or other airborne particles.
* Frequently works near moving mechanical parts.