Sales Department Coordinator

Overview

Job Title:                     Sales Department Coordinator
Department:              Sales
Reports to:                 Sales Manager
FLSA Status:                Full-Time/Hourly/Non-Exempt/Sensitive
 
Job Summary:
  Ensure Sales Department is on track and organized.  Handles ‘behind the scenes’ administration to support the Sales Department
Job Requirements:

• Knowledge and experience with sales of Harley-Davidson and competing brands along with other products sold by the dealership, or the demonstrated ability to quickly learn them.

• Strong attention to detail, accuracy is imperative
• Excellent organizational, interpersonal and customer service skills
• Ability to perform several tasks concurrently with ease and professionalism
• Must be dependable, responsible, self-managed and follow through with minimum direction
• Must demonstrate sound judgment and ability to prioritize
• Work well with others, be an effective team member.
• Proficient with MS Word and Excel, familiar with a professional office environment and equipment

Job Responsibilities:

• Soft load sales deals in Lightspeed EVO for the desk manager, ensuring information is entered correctly
• Submit credit applications to the appropriate bank(s)
• Call and obtain payoff quotes for trade-ins
• Call and obtain ESP and GAP cancellation quotes for trade-ins
• Keep the desk log (Google Docs) updated throughout the day
• Update the ‘Hot Desk’ (Google Docs) to keep follow-ups organized
• Update the “second chance finance” log and send out at the end of every night
• Ensure all paperwork is in the sales folder before the folder get to F&I, including all stipulations are clear
• Update the trade log (Google Docs) with bikes that have been taken in
• Communicate and coordinate all dealer trades (between 3 – 18 months)
• Transfer bikes, requests checks, get manual ready, and send BOS to other dealers for traders
• Keep a nightly log of salesperson activity (greets, sit downs, deliveries, calls, etc)
• Update the sales board for an easy glimpse at sales stats
• Mark all bikes as CRM sold in ELeads, set follow-ups
• Help SWR bikes
• Call customers when their license plate/registration arrives and notate in ELeads
• Mail out registration/file registration for physical pick up
• Update the sign-out sheet for dealer plates, as required by the MVD
• Make copies of all documents and paperwork needed for the Sales Department
• Keep sales department organized and customer-friendly
• Ensure dept has all needed supplies
• Distribute customer contact leads to sales employees
• Check voicemails of managers on their day off to ensure prompt responses
• Answer sales calls and distribute information
• Call job applicants and schedule interviews
• Follow up with job applicants if needed in regards to their application status
• Set up new hires in ELeads and give each one a tutorial
• Ensure new hires have working dial out codes, extensions, email addresses, HD Net
• Update time card corrections for Payroll
• Update spiffs, Visa Apps, Google reviews, Yelp reviews for Payroll bonus
• Submit IT tickets for department
• Add potential customers into ELeads
• Email sales promotions to customers, average 2000/month
• Email customers on their birthday
• Other duties, as assigned.

 
Commitments:

• Be honest and ethical in all business practices.
• Always work in compliance of legal guidelines.
• Model superior service behavior with all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Continually learn more about the products and services available. Attend training sessions to keep current with accounting techniques.
• Demonstrate an interest in growing the business.
• Focus on quality.
• Always think before we speak and never lose our composure.

 
Physical Demands:

• Occasionally required to bend, stoop, crouch, reach, and lift up to 40 lbs.
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
• Frequently works on a computer in a typical office environment.

 
Working Conditions:

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• The noise level in the work environment is occasionally loud.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• May be required to work odd, unusual or extended hours.

 
 
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program