Overview
JOB DESCRIPTION
Ron Ayers Motorsports, Greenville, NC
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.
Serving as the primary point-of-contact for all service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.
He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate may have some post-secondary powersports training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record.
He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Qualifications
• High school or equivalent (Required)
• Customer Service: 3 years (Required)
• Driver’s License (Required)
• US work authorization (Required)
Full Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ability to greet customers in a warm, friendly manner.
• Have the ability and desire to sell the departments services.
• Excellent customer service skills and ability to communicate with a diverse client base.
• Strong written, verbal, and telephone skills.
• Ability to keep current on manufacturers bulletins, recalls and documents and forwards to service department employees.
• Ability to meet deadlines and complete daily paperwork in a timely and efficient manner.
• Responsible for scheduling all service work.
• Any other specific duties deemed necessary for the overall success of the department and dealership as a whole.
• Maintain a positive working relationship with all other employees.
• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee may frequently move up to 100 pounds.
REQUIREMENTS AND SKILLS
• Computer literate.
• Able to answer incoming phone lines for service.
• Basic mechanical understanding.
• Familiarity of product lines sold in dealership
• Excellent customer service skills.
• Solid communication skills.
• Previous motorcycle or automobile experience preferred.
Job Type: Full-time
Pay: $14.00 – $15.00 per hour
Benefits:
• Health insurance, 401K, Profit Sharing
Schedule:
• Tuesday-Saturday
Education:
• High school or equivalent (Required)
Experience:
• Customer Service: 3 years (Required)
License/Certification:
• Driver’s License (Required)
Work Location:
• One location
Company’s website:
• www.RonAyersMotorsports.com
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• No
