Overview

If you are interested in the Support Geek position, you must apply via the link below. DO NOT Apply through the Motorcycle Industry Jobs website. 

https://jobs.lever.co/revzilla/262b37fa-4bec-4c85-ba05-d31285d41694?lever-source=MIJ

Job Summary:

Support Geek / Customer Service / Customer Loyalty / Logistics & Order Support; this role is all of those jobs in one. You are able to assist with all types of RevZilla customer support and policy related inquiries while providing class leading service. You will be in expert in RevZilla policy and procedures, including, but not limited to: Order Placement & Processing, Shipping & Logistics, Returns & Refunds, TeamZilla Rewards, International Orders, Gift Certificates, Price Matches, and Website Navigation.

Essential Duties and Responsibilities:

  • Handle all ranges of levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with POLISH.
  • Working with our logistics, techs, suppliers, manufacturers and other staff on a case by case basis to ensure that RevZilla overdelivers in every opportunity is what this position is all about!
  • Continually learn about a combination of some of the following: RevZilla customer policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.
  • Be detail oriented, proactive, and conscientious with a commitment to self improvement.
  • Be an excellent, polished communicator both verbally and through writing.
  • Help customers all day, everyday.

Knowledge, Skills, Abilities, and Core Competencies:

  • High school diploma or equivalent
  • Commitment to RevZilla’s Core Values
  • Minimum 2 years experience in retail, service, or hospitality industries
  • Sound problem solving and analytical skills
  • Established communication, interpersonal, and listening skills
  • Ability to interact and work in a fast-paced, team driven environment
  • Time management skills and the ability to organize and manage multiple priorities
  • Ability to work a schedule outside of standard business hours
  • Passion for motorcycles and related products is ideal
  • Foreign languages (Spanish, German, Portuguese, French, Italian) a plus!

 

If you are interested in the Support Geek position, you must apply via the link below. DO NOT Apply through the Motorcycle Industry Jobs website. 

https://jobs.lever.co/revzilla/262b37fa-4bec-4c85-ba05-d31285d41694?lever-source=MIJ

 

About RevZilla

RevZilla was founded in 2007 by a core team of riders whose sole goal was bringing the best possible shopping experience to any enthusiast who visits us, in-store or online.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent, we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

You can find compliments from past customers (as well as some complaints!) by reading reviews of RevZilla at ResellerRatings.com. We cherish any and all customer feedback; if there is something we can do better, we want to know!

We hope that you enjoy shopping with us now and in the future.