Overview

Thunder Tower West Harley-Davidson in Morrow, GA is accepting resume’s for a full time Parts & Accessories Associate.

EXPERIENCE REQUIRED

NOTE:  Please do not apply if you do not meet the minimum requirements.

Major Duties and Responsibilities

1) Service Department Support:  As needed
  • Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
  • Take service technicians’ orders for parts and fill them as fast as possible.
  • Assist service technicians in determining parts & accessories requirements for individual jobs.
  • Recommend related Parts and Accessories, which may be required for a job.
  • Supply cost of parts information on repair orders.
  • Update inventory control system and parts catalogue.
  • Notify service personnel when special parts or back-ordered parts are received.
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
2) Customer Service
  • Provide excellent customer service to all of the dealership’s customers.
  • Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
  • Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean & Efficient Parts & Accessories Environment
  • Check merchandise received against purchase invoice, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P&A management.
4) Other Duties
  • As assigned.

Supervisory Responsibilities

  • No Supervisory Responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Review all P.A.C.E. insructional courses and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
  • Demonstrate a professional approach to customer service.
  • Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

  • Must have ability to get along with a broad customer base.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership.
  • Experience with Point-of-Sale & computerized inventory systems (TalonES) or similar programs.
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
  • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Please forward all resumes to jeannec@tth-d.com.  No phone calls please.