Service Manager

Overview

Salary Range: $55,000-$75,000

Location: Granby, Colorado
Company: Power World

About Power World:
Power World is a full-service powersports dealership located in the heart of the Colorado Rockies. We’re passionate about motorcycles, ATVs, UTVs, and snowmobiles — and even more passionate about delivering an exceptional experience for our customers. From sales to service, our team prides itself on professionalism, integrity, and craftsmanship.

Position Overview:
Power World is seeking an experienced Service Manager who is also a Master-Level Technician to lead our service department. This dual-role position requires someone who not only has deep technical expertise in powersports, but also the leadership and organizational skills to manage a high-volume service team.

The Service Manager will oversee all day-to-day operations of the service department — ensuring efficiency, profitability, and top-tier customer satisfaction — while also serving as a hands-on technical resource for complex diagnostics and repairs.  The ideal candidate is an individual who is goal oriented, pays attention to procedure, and ensured the shop is organized.

Key Responsibilities:
Leadership & Operations:

• Oversee daily service department operations, including workflow management, scheduling, and job assignments.
• Supervise, train, and mentor service technicians, ensuring consistent quality and productivity.
• Develop and implement service processes and best practices to maximize efficiency and customer satisfaction.
• Manage department financials: labor hours, warranty claims, service sales goals, and P&L performance.
• Ensure compliance with safety regulations and dealership policies.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.

Technical Expertise:

• Serve as lead technician on complex diagnostic and repair work across all major brands of motorcycles, ATVs, UTVs, and snowmobiles.
• Provide technical guidance and support to other technicians.
• Maintain Master Technician-level certifications and stay current with OEM training requirements.
• Perform quality control inspections to ensure all work meets dealership and manufacturer standards.

Customer Relations:

• Work directly with customers to diagnose concerns, explain repairs, and build long-term trust.
• Handle escalated service issues professionally and effectively.
• Interact with customers, listen to their questions and concerns and provide timely responses.
• Educate clients about the company’s products, services and offers.
• Communicate clearly and proactively with the parts and sales departments to ensure smooth workflow and coordination.

Qualifications:

• Minimum 7+ years of hands-on powersports or motorcycle service experience.
• Master-Level Technician certification (BRP, or similar OEMs preferred).
• Proven track record in service management or lead technician role.
• Strong mechanical aptitude across multiple brands and equipment types.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with service scheduling and DMS systems (Lightspeed or similar).
• Ability to thrive in a fast-paced, customer-focused environment.
• Valid driver’s license

Why Join Power World:

• Competitive salary + performance-based bonuses.
• Opportunity to lead a respected service team in a thriving mountain community.
• Factory training and professional development support.
• Employee discounts on gear, parts, and units.
• A culture built on teamwork, integrity, and passion for powersports.

Benefits: 

• Roth IRA matching
• Dental insurance
• Health insurance
• Life insurance
• Vacation/Paid time off

Pay depends on experience and willingness to grow with a successful company.  Check out Power World at www.powerworldsports.com.