Overview

Pig Trail Harley-Davidson hosts the annual Bikes, Blues and BBQ motorcycle rally.  We are a riding destination in the Ozark Mountains and take pride in serving our riders like family.  Our staff is the key to our success and we are looking to build onto our growing service department.

We are located in Northwest Arkansas, one of the top places to live in many publications.

RELOCATION ASSISTANCE FOR QUALIFYING TECHNICIANS!!!

Job description

We are looking for experienced Harley-Davidson technicians with the ability to diagnose and repair motorcycles right the first time.

Ideal candidates are able to provide excellent diagnostic and repair services for all Harley-Davidson motorcycles. This position requires the ability to multitask and move from one project to the next in an efficient manner.

Key Responsibilities:

  • Maintaining and repairing Harley-Davidson motorcycles
  • Ability to properly diagnose malfunctions
  • Installing parts & accessories as requested by customers
  • Performance work / Dyno tuning as requested
  • Maintaining clean & organized work environment

Key Result Areas

  • Efficiency
  • Customer Satisfaction & Quality

Efficiency

  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer / Manager.
  • Keep work area as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
  • Determine/Verify items needed and correct part numbers.

Customer Satisfaction

  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair, and customization work in accordance to factory specifications.
  • Assist Service Writer/Dispatcher, when requested with communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer/Dispatcher of additional work needed or any delay in expected completion as soon as they become known so that the customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion of paperwork (i.e. tech notes on RO).
  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Take all necessary precautions to ensure that all vehicles on the premise are secure and safe from damage and that all potential issues or hazards are brought to the immediate attention of the Service Management.

Qualifications & Job Requirements:

  • MMI Certificate
  • Dyno Tuning experience
  • Motorcycle endorsement required
  • 1 years dealership experience repairing Harley-Davidson motorcycles
  • Great work ethic
  • Team player
  • Enjoys establishing extended goals and exceeding them
  • Ability to manage time effectively

Benefits:

  • Employee discounts
  • 401K through Empower Retirement
  • Blue Cross Blue Shield Health Insurance
  • Guardian Vision and Dental Insurance
  • Voluntary Short and Long-Term Disability from Mutual of Omaha
  • Voluntary Accident and Critical Illness insurance from Assurant
  • Health Savings Account
  • Basic Life and AD&D Insurance

Pay: $30,000.00 – $100,000.00 per year

 

ABOUT US

Welcome to Pig Trail Harley-Davidson®, voted Arkansas’ “#1 KICK-OFF SPOT™” for ALL rides through the Ozarks! Since 2006, the Johnson family has owned & operated Arkansas’ largest Harley-Davidson® dealership with only ONE thing in mind – our riders! Serving Rogers, Tulsa, Joplin, Fort Smith. We sell genuine Harley-Davidson® new & used motorcycles, parts, riding gear & accessories, with an expert level Service & Repair facility – that goes without saying! It’s the experience AFTER the sale that makes ALL the difference to us! From our family to yours, come celebrate the true & genuine tradition of Harley-Davidson® and the Arkansas ride adventure today! Just ask for us by name!

About Pig Trail Harley-Davidson

We are a multiple location dealer group with locations from San Antonio to Austin. We are family oriented Powersports dealerships. Between our locations we  sell and service Honda, Polaris, Yamaha, Yamaha Waverunner, Suzuki, Can Am, Spyder, Gem, SeaDoo,  and more. We strive to provide a positive environment for both customers and employees. We believe in the Golden Rule and try to treat everyone the way we would like to be treated. At Kent powersports we like our employees to have "PIE" (POSITIVE attitude, INTEGRITY, high ENERGY). If you are looking for an exciting career in the motorcycle industry, and you have "PIE" then Kent Powersports may have a home for you.