Overview

Job Data
 

Job Title……………. Parts/Service Liaison
Department……………… Parts Department
Supervisor………………. Parts Manager

 
Summary Description
 

  • Assist Service Technicians with parts request orders.
  • Assist Parts manager in maintaining inventory accuracy

 
Key Result Areas
 

  • Interface with Service Technicians and ensure their P&A needs are being met

·         Pre-stage future parts jobs for Service department

  • Maintain clean and efficient P&A environment.

 
Major Duties and Responsibilities
 

1) Interface with Service Technicians and ensure their P&A needs are being met
 
  • Take service technicians’ orders for parts and fill them as accurately as possible.
  • Assist service technicians’ in determining P&A requirements for individual jobs.
  • Recommend related parts that may be required for a job.
  • Determine the correct part numbers on all repair orders and post all parts to all repair orders.
  • Pre-stage parts for sales and service repair orders.
  • Notify service personnel when special order parts or back-ordered parts are received.
  • Maintain special order and/or backorder logs.
  • Alert parts department of parts needed to be ordered.
  • Report all defective stock parts with the appropriate warranty codes to the claims administrator.
  • Box and place warranty parts in appropriate location and assist with the moving and/or disposal of warranty parts when requested.
  • Record and submit all parts used internally for the service technicians and the service department on assigned shop slips.
  • Maintain cleanliness of P& A department and keep inventory neatly stacked and orderly.
  • Complete all PHD and PACE training programs and their related tests and all other Harley-Davidson/Buell dealer required training programs by appropriate deadlines.
2) Clean and Maintain an Efficient Parts Storeroom
 
  • Conduct or participate in periodic physical inventory and daily cycle counts of all parts and accessories (counts, reports, etc.)
  • Attend training sessions to keep current with P&A merchandising and inventory control issues.
  • Organize take off parts by date and W.O. number and customer last name
  • Update and maintain storage bins.
  • Maintain inventory accuracy by performing regularly scheduled Cycle Counts
  • Maintain Take-Off Parts Inventory
3) Other Duties
 
  • Work at the Parts Counter and Service Drive helping customers when needed
  • As assigned.

 
Supervisory Responsibilities
 

  • No Supervisory Responsibilities

 
Commitments
 

  • Present an up beat, friendly, and outgoing personality to customers; – no matter what the situation!
  • Accept direction, follow instructions, and work well with other people.
  • Be prompt and available for flexible scheduling.
  • Ask questions when in doubt.
  • Maintain professional appearance and attitude.
  • Complete all training programs and their related tests by required deadlines.

 
Qualifications & Job Requirements
 

  • Friendly and outgoing personality.
  • Knowledge and experience with servicing of Harley-Davidson/Buell motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point of Sale and computerized inventory systems or the ability to quickly learn.
  • Complete knowledge of motorcycle parts and accessories.
  • Ability to look up parts and quote prices for parts using the proper catalog for all Harley-Davidson motorcycles.

 
Physical Demands
 

  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift up to 50 lb. of material.
  • Occasionally requires the ability to balance and push a 800 lb. motorcycle.

Working Conditions
 

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.