Overview

Manages employees and operations of the Parts & Accessories department.

  • Maintain a smooth running, efficient P&A department.
  • Ensure the P&A personnel are well trained and available when needed.
  • Ensure the needs of the service department are being met.
  • Assist staff when needed.
  • Become familiar and efficient with all phases of the computer system required for service and parts.
  • Establish procedures for special orders, displaying, and selling all merchandise.
  • Ensure employees keep a clean and orderly department.
  • Generate and review reports from Dealer Information System.
  • Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.
  • Maximize return on investment of parts inventory.
  • Grow the volume of P&A sales.
  • Maintain budgeted revenue and expense objectives.
  • Develop advertising and promotional campaigns for merchandise.
  • Provide reports to General Manager, as requested.
  • Develop monthly and annual objectives for the department in collaboration with General Manager.
  • Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)
  • Provides superior customer service to both internal (Service Department) and external customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to staff and customers.
  • Estimate length of time to receive any back-ordered parts and clearly communicate it to customer.  Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
  • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.
  • 5+ years in a management position