PARTS MANAGER

Overview

Mobile-Bay Harley-Davidson is now part of the Revolution Motorsports family of dealers! Come join one of the fastest growing and most profitable dealer groups.

Summary Description

Manages employees and operations of the Parts & Accessories department.

Key Result Areas

·Parts Department Operations, Management,& Customer Service

Major Duties and Responsibilities

Parts Department Operations

· Set-up and maintain a smooth running, efficient P&A department.· Ensure P&A personnel are well trained and available when needed.· Ensure the needs of the service department are being met.· Review all stock orders to ensure a fast moving balanced inventory of Parts & Accessories.· Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.· Assist staff when needed.· Supervise and maintain an accurate up-to-date inventory management and control system.· Become familiar and efficient with all phases of the computer system required for service & parts management· Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.· Ensure employees keep a clean and orderly department.· Generate and review Inventory reports from Dealer Information System.

Management

· Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.· Maximize return on investment of parts inventory.· Grow the volume of P&A sales.· Maintain budgeted revenue and expense objectives.· Develop advertising and promotional campaigns for merchandise.· Provide reports to Dealer Principal or General Manager, as requested.· Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.· Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)

Customer Service

· Provides superior customer service to both internal (Service Department) and external customers.· Greet customers immediately, in a courteous and friendly manner.· Handle telephone transactions quickly, and courteously.· Point out any sales, specials, or new merchandise to staff and customers.· Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.· Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.

Promotions

· Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.

Qualifications & Job Requirements

· Experience with retail sales and inventory management.· Prior experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.· Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Job Type: Full-time

Required experience:

• Prior HD Parts: 2 years