Overview

Midwest multi-line dealership is now accepting resumes for our Parts Manager Position.

Applicant must be able to able work independently and be able to balance the demands of employees, suppliers, and customers, all while maintaing a positive attitude and offering outstanding service.. We are NOT looking for someone to train, rather someone who HAS AND CAN run the entire dept.

Responsibilities:

  • Manage daily direction for employees including managers and supervisors
  • Actively promote an environment and culture focused on customer service, and teamwork
  • Manage financial report reviews
  • Ensure proper training for all parts staff members
  • Lead continuous improvement efforts that support annual goals for service and cost control
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs
  • Understand and track market trends
  • Hire, train, motivate, counsel, and monitor the performance of all parts department staff
  • Direct and schedule the activities of all parts department employees
  • Provide technical assistance to parts department employees
  • Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
  • Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
  • Handle customer complaints immediately and according to the dealership’s guidelines
  • Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business
  • Monitor and adjust inventory to minimize obsolescence

The Parts Manager’s role is critical to the exceptional service we provide to our customers.

Qualifications:

  • Management experience.
  • Must have exceptional communication skills.
  • Be an excellent coach and mentor, capable of developing a management team for motivating an hourly workforce.
  • Strong presentation and analytical skills are essential.

We offer a competitive salary plus performance based commission & paid vacations as well as relocation allowance.