Overview
Baton Rouge & Hammond Harley-Davidson
Job Description: Do you have what it takes to take our Service and Parts Departments to the next level?
Baton Rouge & Hammond Harley-Davidson is looking for an aggressive, take charge director to lead busy, expanding parts and service departments. Candidates must have 5+ years motorcycle or auto operations experience with proven leadership and ability to run a large shop or multiple locations with a high level of quality output and customer satisfaction.
The Parts and Service Director will be responsible for achieving maximum profitability of the departments while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service and parts markets, and posses an in-depth understanding of how the parts and service departments affect other departments’ numbers and processes.
QUALIFICATIONS & JOB REQUIREMENTS:
5+ years of experience as a fixed ops director or service manager/parts manager
Motorcycle background preferred
Harley-Davidson enthusiast preferred
Possess sound judgment and decision making ability
Experience with Lightspeed NXT and/or Tallon ES computer service, a plus
Current, valid motorcycle license
MAJOR DUTIES & RESPONSIBILITIES:
Service and Parts Department Operations
Provide high quality motorcycle service
Maximize productivity levels of service technicians, managers, writers, and sales
Monitor billing, warranty and internal repair orders
Familiarize yourself with all facets of computer system
Ensure employees keep a clean, efficient, and orderly department
Manage profitability of departments
Full P&L accountablity
Customer Service
Maintain a high degree of customer satisfaction
Greet customers immediately, in a courteous and friendly manner
Handle customer complaints reasonably
Instill trust and confidence in all customers
Give special attention to repeat orders
Grow the volume of service work
Develop promotional campaigns
Maintain efficiency reports on Service Technicians, managers, and writers
Review reports with General Manager
Develop monthly and annual goals with Dealer Principal
COMPENSATION & BENEFITS:
Contribution Pay Plan based on performance
Competitive package including health insurance, dental insurance, vision, 401(k), etc
About Baton Rouge Harley Davidson
Since 1980, Baton Rouge Harley-Davidson® has been the "Flagship Dealer of the Gulf South," conveniently located in the heart of Louisiana's capital city. With deep Southern roots and a passion for the Harley-Davidson® brand, our staff shares a commitment to deliver excellence to our customers in every visit. As a full-service dealer, we strive to exceed your expectations and provide you everything you need to "Ride and Have Fun." With a full lineup of new and pre-owned Harley-Davidson® motorcycles, a state-of-the-art service department and fully stocked P&A and Motorclothes departments, Baton Rouge Harley-Davidson® has everything you need to make your riding experience easy, safe and most importantly fun. Baton Rouge Harley-Davidson® believes in delivering frequent events designed to bring together customers who share a common passion for the Harley-Davidson® lifestyle.
In 2012, Robert Dodson fulfilled a lifelong dream when he became the owner of Baton Rouge Harley-Davidson® and Hammond Harley-Davidson®. With a vision of creating two of the nations "best-in-class" Harley-Davidson® dealerships, Robert is a hands-on owner who you will find on-site at either location. Robert is a motorcycle enthusiast who sat on the seat of his first motorcycle at the age of six and is still riding today (2010 Street Glide is his baby, 22523 miles, and counting!). Robert got his start in the motorcycle industry over 25 years ago as a sales associate and was instrumental in growing several dealerships in the Deep South the Midwest. With a belief in connecting with and giving back to the community, Robert looks forward to getting involved in local events and welcoming every customer as a lifelong friend!