Overview
Huntington Beach Harley-Davidson, (Westminster, CA)
Parts & Accessories Specialist
The Motorcycle Company is proud to announce our newest location in Westminster, CA. We are adding to our current staff and now hiring Parts & Accessories Specialists.
Huntington Beach Harley-Davidson is looking for highly motivated and customer focused Parts & Accessories Specialists. If you're passionate about people and about customer service, and want to work with one of the most dedicated and committed teams in the business, this may be the career for you!
Major Duties and Responsibilities:
Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
Take service technicians' orders for parts and fill them as fast as possible.
Assist service technicians in determining parts & accessories requirements for individual jobs.
Recommend related Parts and Accessories, which may be required for a job.
Supply cost of parts information on repair orders.
Update inventory control system and parts catalog.
Notify service personnel when special parts or back-ordered parts are received.
Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
Give sales support with vehicles accessories and price quotes
Customer Service:
Provide excellent customer service to all of the dealership's customers.
Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
Greet customers immediately, in a courteous and friendly manner.
Know and use the "Make it Easy to Buy" sales process with every customer
Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Know the details and times of promotions and set up appropriate displays.
Benefits:
Employee Discounts
Paid Training
401K through MassMutual Financial Group
United Healthcare Choice PPO Network, with partial company contributions.
Humana PPO Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
Allstate Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account through Eflexgroup
Legal Shield and Identity Theft Shield
*Please do not contact the dealership directly. All inquiries and resumes must be submitted online
