Overview
Parts & Accessories Manager
BMW Motorcycles of Cleveland is Ohio's largest dealer of BMW motorcycles, parts, accessories, and apparel and has a reputation built on being the premier BMW motorcycle dealer in the state. We are hiring a like-minded individual for Parts & Accessories Manager. We are located in a southeastern suburb of Cleveland, Ohio just outside of Solon, Ohio.
BMW Motorcycles of Cleveland is seeking a qualified, self-motivated individual who communicates well, and values customer satisfaction to join and help build our parts & accessories department. Our continued growth has created an opportunity for self-motivated individuals who communicate well, value customer satisfaction, and seek opportunities for advancement.
A PASSION FOR MOTORCYLES AND MOTORCYCLE EXPERIENCE REQUIRED. IF YOU DO NOT RIDE A MOTORCYCLE PLEASE DO NOT APPY.
Duties include, but are not limited to:
* Manage all aspects of parts & accessory department
* Offers and ensures that the dealership offers the highest level of customer service
* Returns a satisfactory profit on dealer capital invested in parts & accessories
* Develops & maintains proper purchasing procedures, inventory control, security, pricing, merchandising, and displaying of merchandise
* Greet and serve every walk-in or phone customer courteously and promptly. Answer questions and assist them in identifying and obtaining parts, accessories, and apparel that they might need or enjoy.
* Control number of returns due to errors by using parts equipment and information resources to accurately identify needed parts, accessories, and apparel.
* Actively solicit sales and suggest selling of service-related parts and accessories in conjunction with the service department. Use brochures and merchandise displays as sales aides.
* Handle customer communication regarding returns and/or problems with orders. Issue return authorizations and maintain related records. Ensure customer satisfaction.
* Follow up on special ordered items, and notify the customer when received.
* Maintain the appearance and cleanliness of counters, displays, shelves, bins, customer contact areas, and parts department area by following good housekeeping procedures.
* Record lost sales according to procedures
* Maintain floor merchandise, restock displays on a daily basis, and check for proper tagging and pricing.
* Assist will sales of new and used motorcycles
* Assist with maintaining presence of new and used motorcycles.
* Attend training sessions as required to achieve and maintain Parts Manager, Sales, & Apparel status as required by BMW
* Timely completion of all on-line courses as required by BMW
* Willingness to work flexible (seasonal) hours
* Other duties as required by management
Must have pleasant, outgoing personality, and enjoy working with people and retail sales.
Motorcycle endorsement recommended. Good driving record required. Drug Free
If you are a properly trained and experienced with parts, service and accessories apply today to become part of our successful, growing team.
Please email your resume to: Info@BMWMOC.com, MotorcycleIndustryJobs.com, or Fax To: 330-562-6620
About BMW Motorcycles of Cleveland
BMW Motorcycles of Cleveland is Ohio's largest BMW motorcycle dealer. We are located southeast of downtown Cleveland just outside of Solon, Ohio. We are a full service dealer and have an extensive inventory of new & used motorcycles, parts, accessories, and apparel. Opened in 2005 our facility was custom built as a motorcycle dealership. Our service department is second to none, our parts department is well lit with ample storage for parts & accessories, and our carpeted showroom is well maintained and features a customer lounge.
