Motorcycle General Manager

Overview

GENERAL MANAGER – Santa Monica

Are you a motorcycle enthusiast with Triumph experience? We’re looking for a passionate and detail-oriented General Manager to lead our Santa Monica dealership and inspire our team.

Position Overview:
As General Manager, you will oversee daily operations, lead a dynamic team, and ensure the success of all departments. From customer service to inventory management, your role will be pivotal in driving the dealership’s performance. If you are passionate about motorcycles, particularly Triumph, and have strong leadership skills, we want to hear from you!

Key Responsibilities:

• Team Leadership: Motivate, coach, and inspire employees to deliver outstanding service. Lead daily check-ins with the team and ensure everyone aligns with company values.
• Operations Management: Oversee all dealership departments: sales, service and parts. Ensure business operations run smoothly and efficiently.
• Customer Experience: Provide superior customer service by ensuring every customer interaction reflects the Motos America experience.
• Inventory Management: Ensure accurate inventory, manage flooring costs, dealer trades, and ensure that all sales floor displays are well-organized and up to date.
• Sales Oversight: Review daily sales performance, deals, traffic logs, and F&I logs. Ensure accuracy and completion of all transactions.
• OEM & Programs: Stay on top of OEM incentives, recalls, and programs, and manage COOP usage and availability.
• Social Media & Marketing: Align promotional events, coordinate marketing efforts, and work with social media planning teams to drive engagement and brand awareness.
• Employee Development: Conduct weekly team meetings, evaluate performance, and provide training to all managers and staff.
• Safety Compliance: Enforce workplace safety guidelines and ensure staff adherence to safety protocols.

Requirements:

• Triumph Experience: Must have prior experience with Triumph motorcycles or dealerships.
• Passion for Motorcycles: A deep passion for motorcycles and the motorcycle industry is essential.
• Leadership Skills: Strong ability to inspire, manage, and motivate a diverse team.
• Customer Service Excellence: Must possess outstanding interpersonal and communication skills to interact with customers and staff.
• Organizational Skills: Must be highly organized and detail-oriented, able to manage multiple responsibilities effectively.
• Problem-Solving: Ability to proactively identify issues and implement solutions.
• Computer Skills: Proficient with dealership management software and basic office applications.

Physical Demands:

• The role requires the ability to stand, walk, bend, climb, crouch, and lift up to 50 lbs.
• Requires occasional balancing and pushing of motorcycles.

Why Motos America?

• Join a Passionate Team: Work with a team of motorcycle enthusiasts in a fast-paced, exciting environment.
• Growth Opportunities: Opportunity to advance within a growing dealership group.
• Company Culture: We treat our employees like family and value hard work with a fun atmosphere.

If you’re ready to take the ride with us, apply today!