Overview
Job Description
Are you looking to pursue your passion as a career and join one of the largest service departments on the East Coast? We have a high-volume service department that has an immediate opening for a full time service advisor. MOM’s is a leader in the powersports industry with nine locations in the New England area carrying fifteen OEM franchises between all locations! This candidate will advise and assist our customers with available service and parts options when the customer brings in their vehicle. In doing so, the advisor will create a clear and concise repair order that a technician can easily interpret. The advisors will also closely work with our technicians to problem solve and streamline the repair process. In this position the advisor is also responsible for answering incoming service department phone calls in a polite manner. We train our advisors to build trusting relationships with our customers and become the person the customer can always depend on!
Job responsibilities/duties
-Greet and welcome all customers upon arrival
-Create a detailed repair order that presents to the technician what the customer is requesting
-Advise and explain to the customer recommended services for their vehicle (Motorcycle/ATV/UTV)
-Answer all the customers questions about service and provide honest recommendations
-Schedule customer appointments
-Work cooperatively with other advisors to provide the best possible customer experience
-Contact customers with accurate estimates when additional on their vehicle is required
-Answer incoming phone calls
-Communicate with technicians to fulfill the customer’s service requests
-45 to 50 hour work week with weekends required
Skills/Requirements
-High school diploma/GED required
-1-2 years of service advising experience preferred
-Computer skills
-Ability to multi-task
-General knowledge and some mechanical knowledge of motorcycles
-Passion for the industry is a plus
-Positive attitude and excellent customer service skills
-Excellent organizational and time management skills
Benefits
-Health/dental coverage available
-401K
-Paid vacation
-Competitive pay plan- Hourly rate plus commission and bonus opportunity
-Full time position without winter lay off which is common at other dealers
About Motorcycles of Manchester
With 45 years of family ownership, MOMS has grown into more than just a single dealership, but a family of powersports enthusiasts.
We are locally owned and operated businesses with years of experience in each of our areas. You can be sure that you will receive top-notch customer service whenever you are dealing with any of our knowledgeable staff members. If you are in the market for a new snowmobile, ATV, side x side, motorcycle, dirt bike, generator, and much more, you have come to the right people.
These are exciting times with MOMS. Stop by one of our stores or give us a call. We look forward to meeting you and serving all your powersports and power equipment needs.
