Overview

We currently have a rare opportunity for a Service Advisor to join BEAVERTON MOTORCYCLE'S award winning Service Department!!!

We are looking for a hard working, customer oriented service professional that understands quality production and is the type of person who wants to work with the best team.

They will have a solid work history, professional appearance, superb customer service and communication skills, the ability to work closely on team projects, and the desire to learn and advance.

Experience working around motorcycles, ATV's, watercraft, and power equipment in a formal setting or equivalent training (such as MMI, AMI, etc.) preferred.

Responsibilities:
-Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
-Communicate with service customers to determine the nature of the problems
-Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
-Obtain customer and vehicle data
-Test drive the vehicle if there is any question regarding the nature of the problem
-Schedule appointments, open and close repair orders using ADP computer system
-Advise customers on the care of their vehicle and the value of maintaining their vehicles in -accordance with manufacture's specifications, using maintenance menus
-Keep a daily log of repair orders written, status as well as carryovers
-Handle minor customer complaints and misunderstandings
-Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
-Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
-Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
-Upon completion of repair answer any questions, review work preformed and explain charges and coverage
-Manage a team of 3 technicians, dispatch work according to skill level
-Interpret warranty information and policies to customers
-Stay up to date on technical and performance information on all vehicles serviced by the dealership
-Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
-Advise customers of parts ordered and make an appointment to have them installed                                                                                                         
-Open and or close store as scheduled
-Adheres to all company policies, procedures and safety standards

This is a great opportunity for a rewarding career!!

Competitive wages and full benefits including medical, dental, 401K, company paid life insurance, paid vacation and holidays.

Pre employment drug screen and background check, valid Washington or Oregon driver's license WITH MOTORCYCLE ENDORSMENT will be required. Applicant must be insurable through our insurance carrier.

Please respond to this ad with a cover letter, resume, salary history and requirements.

All resumes are held in the strictest confidence.

Equal Opportunity Employer.

About Beaverton Motorcycles

For almost 50 years Bob Lanphere has been a driving force in the Northwest’s motorcycle industry. Following a strong motorcycle racing career, he turned his passion for cycles into a dealership, which he and his family built into the region’s premiere power sports destination.

Since those early days, the team at Beaverton Honda*Yamaha*Suzuki has followed the same, simple mission – WE SELL FUN. When a customer enters our store, we want their experience to be so good, that there is no question that they will come back.

Today, people travel to Beaverton, where they know they’ll find the largest selection of the hottest new motorcycles, ATVs, watercraft and scooters, all under one roof. Whether they need a part or accessory to enhance their bike, or they are ready to move up to something bigger, they had such a good time here that they’ll think of Beaverton Honda-Yamaha-Suzuki first.

So if you’re after a little excitement, stop by and see what four decades of dedicated service can provide for you.