eBike eCourse Program Coordinator

Overview

Salary Range: $60K - $70K / Annual

MSF is the country’s leading safety resource and advocate for motorcyclists. We create world-class education and training systems for riders of every experience level and work to raise public awareness to promote a safe riding environment. MSF promotes safety through rider training and education, operator licensing tests, and public information programs.

We are seeking an eBike eCourse Program Coordinator to administer, promote, and support the Motorcycle Safety Foundation’s (MSF) eBike eCourse program. This position serves as the primary point of contact for course participants, organizational partners, and internal stakeholders by coordinating day-to-day program operations, delivering exceptional customer service, and developing proactive outreach initiatives that expand awareness and participation in the eBike eCourse. The Program Coordinator plays a key role in advancing the MSF’s efforts to promote eBike rider education and safety.

**To be considered for this position, please email a cover letter and your resume to recruiting@mic.org. Include your name and “eBike eCourse Program Coordinator Submission.”**

 

Key Responsibilities

·       Drive eBike eCourse participation and program growth through proactive outreach, relationship development, and identification of new partnership opportunities.

·       Develop and maintain relationships with external partners, including law enforcement agencies, school districts, HOAs, parks and recreation departments, community organizations, advocacy groups, youth organizations, and employers.

·       Serve as the primary point of contact for eBike eCourse participants, providing responsive, professional customer service and course support.

·       Administer day-to-day operations of the eBike eCourse, including course administration, user management, registrations, access, certificates, and ongoing program maintenance.

·       Plan and execute outreach initiatives and campaigns through email, telephone, virtual meetings, presentations, partner networks, and community engagement.

·       Represent MSF and the eBike eCourse externally at meetings, presentations, conferences, trade shows, community events, and other outreach opportunities.

·       Troubleshoot participant, technical, and operational issues, coordinating with internal teams and external vendors to ensure timely resolution.

·       Track and analyze program performance, including participation, completion, outreach activity, partner engagement, participant inquiries, and other key program metrics.

·       Collaborate with internal teams to promote the eBike eCourse through digital communications, social media, newsletters, partner communications, and other marketing channels.

·       Develop and maintain program resources and communications, including outreach materials, presentations, FAQs, participant support materials, and program documentation.

·       Gather and evaluate participant and partner feedback to identify trends, recommend improvements, and enhance the overall eBike eCourse experience.

·       Serve as an internal resource for the eBike eCourse, responding to staff questions and coordinating across departments to support effective program administration and continuous improvement.

 

Qualifications

·       Three or more years of experience in program coordination, community outreach, customer service, education, partnership development, or a related field.

·       Demonstrated familiarity with eBikes, electric motorcycles, or other electric two-wheel vehicles, including an understanding of the key differences between eBikes and eMotorcycles, their use, and the audiences they serve.

·       Proven experience building and maintaining external relationships or partnerships, with the ability to conduct proactive outreach and confidently represent an organization with diverse stakeholders.

·       Strong customer service and communication skills, with demonstrated ability to effectively support and communicate with both technical and non-technical audiences.

·       Experience working with Learning Management Systems (LMS), online education platforms, CRM systems, or similar technology, with the ability to troubleshoot user and system-related issues.

·       Strong organizational, analytical, and project coordination skills, including the ability to independently manage multiple priorities, track program activity and results, and identify opportunities for improvement.

 

Salary Range: 60k-70k

 

The MSF provides a comprehensive benefits program to include PTO, Paid Holidays, Medical, Dental, Vision, Life Insurance and Retirement.

 

The Motorcycle Safety Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.