Overview
Low Country Harley-Davidson in Charleston, SC is looking to add a new talented manager to our motorcycle family. As part of our Managerial team, you must be self-motivated, a problem solver, creative and communicative with customers, employees, GM and owner(s).
Customers are a part of our family and it is our mission to make them feel like it by recognizing their needs, treating them with respect and going the extra mile to keep them satisfied. If you can’t do this, you need not apply!
Responsibilities to include, but are not limited to:
- Set-up and maintain a smooth running, efficient department.
- Ensure department contributes an acceptable level of gross $ net profit.
- Oversee all employees working in Service or Parts Sales, Service Support and Technicians.
- Establish departmental work schedule, balancing the work loads of all employees.
- Maximize productivity levels of service technicians.
- Provide prompt, dependable, high quality vehicle service to (internal and external) customers.
- Review work-in-progress to ensure quality and timeliness.
- Gain the trust and confidence of new customers when they are introduced to the Service, Parts and Accessories Department.
- Maintain a high degree of customer satisfaction.
- Maintain customer follow-up programs.
- Estimate length of time to receive any back-ordered parts and clearly communicate it to customer.
- Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
- Develop promotional campaigns in conjunction with the management team and marketing department for merchandise and service work.
Qualifications & Job Requirements:
- Experience with retail sales and inventory management.
- Exceptional time management skills.
- Prefer a minimum of 5 years progressive experience within the service department of a motor vehicle dealership.
- Prefer knowledge and experience with sales and servicing of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to general knowledge and experience with computers and other systems.
- Current, valid motorcycle license.
We offer a competitive benefit package which includes: PTO, medical, dental a
nd vision insurance, STD, LTD, Critical Illness Insurance, Accident Insurance, Life Insurance, 401K
