Overview
Service Technician – General Position Details
- Provide prompt, dependable, high quality vehicle service to (internal and external) customers.
- Maintain a high degree of customer satisfaction.
- Maintain a clean and safe work environment at all times.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
- Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Major Duties and Responsibilities:
- Accept work assignments from Service Advisor/Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance to factory specifications.
- Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- Road-test vehicles to aid in diagnosis and again after repairs are completed to verify quality of work performed.
- After job is finished ensure proper completion and filing of paperwork.
- Keep work area as clean as possible and assist others with maintaining shop cleanliness.
- Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
- Focus on quality.
- Treat all employees and customers fairly, courteously, and with respect.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
Qualifications and Job Requirements:
- Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience
- Knowledge and experience with service of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn themCurrent license with motorcycle endorsement and good driving record.
- Must maintain a professional appearance and a neat, well organized work area.
- Ability to read and comprehend instructions and information accurately.
- Will be required to wear dealership uniform at all times.
- Frequently require the ability to balance and push a 600+ lb. motorcycle.
- Ability to manage stress.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Additional Info./Benefits/Details/things we offer:
- Drug free work environment
- Health Benefits
- Company paid life insurance
- Vision Benefits
- Dental Benefits
- Paid Holidays
- 401(k)
- Vacation and PTO
- Employee Purchase Discounts
- The opportunity to work on the Las Vegas Strip with some amazing coworkers!
If your experience matches the requirements of the position, and you have the necessary certifications, we want to hear from you – APPLY TODAY. Email your resume to hr@lvhd with LVHD-ST-0720 in the subject line.
Ride All Day . . . Play All Night
