Overview

SUMMARY

Under general supervision, the Dealer Services Representative (DSR) is responsible for assisting dealers with all technical and selected parts questions through the dealer only 800 phone line.

Provides dealer technical support and parts support to the Company’s dealer network. Ensures that appropriate resources are utilized to provide the highest level of dealer/customer technical service and parts support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides the highest level of technical dealer support and retail customer support via phone line and other communication channels.
  • Provides parts support to dealers concerning warranty, RMA’s and product fitment. Includes gathering information, going through the review process, and making a determination regarding plan of action for each situation.
  • Enters all calls and related information into the Call Center system.
  • Travels to dealerships when necessary, for troubleshooting, technical assistance and customer service activities. May involve light mechanical work, as needed.
  • Coordinate’s dealer visits with Field Support Representatives, as needed.
  • Potentially travels to assigned events/activities and provides general assistance as needed. Examples may include Dealer Show’s, KJSXC, amateur events, Ride Orange events, etc.
  • Attends new product training and/or customer service meetings.
  • Evaluates warranty claims for all product concerns including motorcycle and parts; makes sound decisions on warranty requests based on judgment and/or related warranty criteria.
  • Provides assistance to other departments as required.
  • Maintains work areas and tools in a clean, appropriate, and professional manner.
  • Performs other duties as assigned.

BENEFITS

KTM North America, Inc. has an AMAZING work environment.  Here are some of the benefits that await you.

  • 12 paid holidays plus 2 personal holidays (work anniversary and birthday) per year
  • Personal time off (PTO) allowance starts at 15 days per year and increases with length of service.
  • Volunteer time of up to 40 hours paid per year
  • 401K program including employer matching at 50% up to 6%.
  • Medical, dental and vision coverage
  • Employees enrolled in health plans can receive discounts on medical payroll deductions as follows: 10% discount for non-tobacco use
    10% discount for completion of an annual physical exam
  • Wellness programs including gym membership support and access to fitness classes
  • Access to exceptional supplemental insurance programs at discounted rates.
  • Tuition reimbursement program
  • 20% discount on KTM Group products