Overview
SUMMARY
Under general supervision, the Customer Service Rep (CSR) answers customer and dealer calls logs information to facilitate resolution through to closure, ensures that appropriate resources are utilized to provide a positive customer experience.
Apply at https://www.ktm.com/en-us/careers-ktm-na.html
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitors all incoming customer service request issues.
- Tracks dealer responses and previous actions regarding service concerns.
- Works closely with technical service staff, warranty staff, sales department and others as needed to obtain all relevant information regarding customer service and satisfaction.
- Documents and logs all customer service and satisfaction issues.
- Completes all available product training to technically support the KTM/Husqvarna/GASGAS/WP product line as needed by the dealer and rider.
- Provides the highest level of technical, dealer and rider support via tech line.
- Works with Customer Service Index Administrator with survey concerns.
- Evaluates warranty claims and concerns and makes sound decisions on warranty requests.
- Performs other duties as assigned.
BENEFITS
KTM North America, Inc. has an AMAZING work environment. Here are some of the benefits that await you.
- 12 paid holidays plus 2 personal holidays (work anniversary and birthday) per year
- Personal time off (PTO) allowance starts at 15 days per year and increases with length of service.
- Volunteer time of up to 40 hours paid per year
- 401K program including employer matching at 50% up to 6%.
- Medical, dental and vision coverage
- Employees enrolled in health plans can receive discounts on medical payroll deductions as follows: 10% discount for non-tobacco use
- 10% discount for completion of an annual physical exam
- Wellness programs including gym membership support and access to fitness classes
- Access to exceptional supplemental insurance programs at discounted rates.
- Tuition reimbursement program
- 20% discount on KTM Group products
