Powersports parts and tech Customer service

Overview

Salary Range: $21.00-$25.00/ hr

About the job
Are you an experienced Powersports enthusiast with a passion for ATVs, Dirt Bikes, and Motorcycles?

Do you enjoy helping others troubleshoot and find the right solutions? Join our team in Garland Texas  as a Parts  Technical Support Specialist and be the go-to expert for our valued customers

and dealers!

We are a leading powersports product distributor, and we are looking for a hands-on, knowledgeable,

and customer-focused individual to provide critical support.

What You’ll Be Doing (Core Responsibilities)

Your primary role is to provide exceptional technical and parts support. Duties include:

 Customer Support: Serve as the primary point of contact for customers, dealers, and

technicians, providing expert phone support on technical issues, parts compatibility, and

product questions.

 Order Management: Efficiently process warranty claims and customer parts orders.

 Documentation; Resources: Maintain, update, and organize product documentation, including

owners manuals, service manuals, and assembly guides.

 Inventory Assistance: Pull, package, and ship parts as needed; assist with stocking and

organizing parts inventory.

 Quality Reporting: Document and report recurrent or batch-related product issues to

management for quality assurance and resolution.

 Record Keeping: Maintain detailed, accurate records for management review and operational

efficiency.

What You’ll Need to Succeed (Skills & Experience)

This role requires a candidate with genuine, practical knowledge of powersports products.

 Powersports Expertise (REQUIRED): Extensive, hands-on experience and deep technical

knowledge of ATVs, Dirt Bikes, Motorcycles, and related powersports products. If you work on

them in your spare time, that’s a huge plus!

 Communication Skills: Excellent phone etiquette and the ability to clearly explain technical

information to diverse audiences.

 

 Technical Proficiency: Computer literacy and the ability to quickly navigate systems for order

processing and documentation.

 Organizational Skills: Proven ability to multitask, manage time effectively, and maintain

meticulous records.

 

Pay Rate:

$21.00-$25.00/ Depending on experience.

 

How to Apply

We appreciate your interest! If you are ready to turn your powersports passion into a professional

career, please submit your resume for consideration.

Qualified candidates may be invited for an in-person and/or virtual interview.