Overview

GREAT MONEY & MORE FUN

Up to $100K/Year

CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention

Major Duties and Responsibilities:

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

  • 5+ years of experience as a Service Manager in high-volume shop.
  • Possess sound judgment and decision-making abilities.

Benefits:

  • Aggressive Pay Plans.
  • Comprehensive Paid Training.
  • Employee Discounts.
  • 401K with Company Match.
  • Medical, Dental and Vision Insurance.
  • Voluntary Term Life, Short and Long-Term Disability.
  • Accident, Critical Illness and Cancer Insurance.
  • Flexible Spending Account access.
  • Legal Shield and Identity Theft Shield.
  • Competitive Vacation Time.

Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

  • Rawhide Harley-Davidson (Olathe, KS) – #1 in Kansas
  • Avalanche Harley-Davidson (Golden, CO) – #1 in Colorado
  • Riverside Harley-Davidson (Riverside, CA) – #1 in California & US
  • Huntington Beach Harley-Davidson (Westminster, CA) #2 in California
  • Jet City Harley-Davidson (Renton, WA) – #1 in Pacific NW
  • Desert Wind Harley-Davidson (Mesa, AZ) – #1 in Arizona
  • Volcano Harley-Davidson (Gladstone, OR) – Acquired March, 2022
  • Atlanta Harley-Davidson (Lithia Springs, GA) – Acquired June, 2022
  • Summit Harley-Davidson (Lindon, UT) – Acquired December, 2022
  • Kingwood Harley-Davidson (Kingwood, TX) – Acquired April, 2023
  • The Woodlands Harley-Davidson (The Woodlands, TX) – Acquired April, 2023

If you wish to be part of the BEST, please submit your resume today!