Overview

Motor Clothes Associate

Live the Passion…. Throughout the world, Harley-Davidson unites people deeply, passionately and authentically. And in this unity, there is a rich and unending variety of personal experiences.

The H-D culture provides employees with continued opportunities for growth and professional development.

Major Duties & Responsibilities:

Customer Service

Model superior customer service to all of the dealership’s customers.
Greet customers immediately, in a courteous and friendly manner.
Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, or new merchandise to customers.
Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
Notify customers when special orders or back-ordered items are received.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Be an ambassador for the dealership and the Harley-Davidson Brand.
Retail Sales of Motor Clothes and General Merchandise

Provide prompt and accurate service at cash register.
Assist Motor Clothes Manager with attaining retail sales plans in Motor Clothes & General Merchandise.
Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
Assist with set-up, organization, and staging of special events such as Open houses, HOG activities, fashion shows, etc.
Create well-organized presentations, which appeal to our customers.
Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
Continuously maintain showroom product availability by stocking shelves and displays.
Maintain update customer mailing lists.
Attend training sessions to keep current with merchandising & inventory control issues
Requirements:

Must have ability to get along with broad customer base.
Schooling or experience in merchandising and retail sales preferred.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.