Overview
At Honda of South Georgia, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking an experienced General Manager to join us. As an ideal candidate, you’ll be a born leader with previous managerial experience. You’ll have proven experience overseeing operations (Sales, Parts and Service), accounting and finance, and human resources. You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you’re driven by the desire to lead a team toward maximum customer satisfaction, profitability, productivity, and efficiency.
Objectives of this Role
Ensure the highest level of customer satisfaction.
Develop strategic plans for optimized productivity.
Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
Uphold standards of excellence and soaring quality.
Seek out opportunities for expansion and growth by developing new business relationships.
Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Job Duties
Oversee day-to-day operations, assigning weekly performance goals and ensuring completion, while accomplishing your own goals.
Recruit, onboard, and train high-performing employees to achieve customer service, sales, profitability, market share, and business plan objectives. Complete regular performance evaluations.
Develop, implement, and maintain budgetary and resource allocation plans.
Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
Effectively communicate with ownership to review departmental forecasts and ensure consistency with annual projections.
Oversee the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners.
Coordinate with the business/administrative office to ensure that records and analyses are correctly maintained.
Create a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.
Coordinate regular meetings with the managers of each department to ensure their profitability and efficiency.
Maintain an enthusiastic attitude to build positive employee attitudes and morale.
Oversee and maintain compensation plans for all employees.
Create cost-effective advertising programs and merchandising strategies for the dealership.
Focus on any customer complaints that department managers are unable to rectify and taking the necessary steps to successfully resolve these complaints
Skills and Qualifications
At least five years proven experience managing a dealership.
Strong leadership and decision-making capabilities.
Above-average communication, collaboration, and delegation skills while interacting with customers, employees, and vendors.
Proven ability to develop and maintain financial plans.
Ability to motivate and lead people, and hold employees accountable.
Strong working knowledge of operational procedures.
Preferred Qualifications
Working knowledge of Lightspeed EVO operating system.
Bachelor’s degree in business management or related field.
Previous performance evaluation experience.
Working knowledge of human resources processes.
Strong working knowledge of operational procedures.
