Overview

Service Manager (Harley-Davidson)
 
Management of a Harley-Davidson Service Department
 
About Us
 
Company is a leading Harley-Davidson motorcycle dealership located in Oklahoma City.  We are one of the leading dealerships in the region and a winner of the prestigious Gold Bar and Shield Award for excellence in the dealership network.
 
Benefits
 
Company offers a competitive benefits package to our full time employees.  These benefits include: Medical, Dental, Vision, STD, LTD and 401(k).
 
 
Job Responsibilities

   
  • Provide prompt, courteous, and quality service to customers, and their motorcycles.
  • Effectively manage people and processes.
  • Lead continuous improvement efforts for the service department.
  • Maintain excellent CXI.
  • Develop monthly and annual objectives for the department in collaboration with General Manager.
  • Ensure the needs of the service department are being met.
  • Ensure service personnel are well trained and available when needed.
  • Work as a team with other department managers.
  • Establish departmental work schedule, balancing the workload of all employees.
  • Assist General Manager with recruiting, interviewing, hiring, and terminating employees.

 
Qualifications & Job Requirements
 

  • At least 3 years’ experience with service management.
  • Experience with Harley-Davidson motorcycle service, or equivalent.
  • Experience with Lightspeed Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.