Overview

Summary Description
 

Support the sales manager in negotiating sales and closing deals on the show room floor

 
Key Result Areas
 

  • Motorcycles Sales
  • Sales Department Operations – ensure sales process is followed 100% of the time
  • C.S.I. – Monitor CSI monthly for survey results and implement initiatives to maintain top 10% performance

Major Duties and Responsibilities
 

1) Sales Department Operations
   

  • Responsible for maintaining dealership goals for motorcycle sales gross and net profit
  • Negotiate sales
  • Ensure sales personnel are well trained, coached, and available when needed
  • Call all appointments for sales associates and confirm with customers
  • Review CRM system
  • Ensure the accuracy of sales log
  • Assist sales manager with Training and coaching sales people
  • Introduce yourself into sales process between “U” & “S” with every customer interaction
  • Keep sales team up to date on all connect data
  • Assist with setting sales quotas for sales personnel in accordance to their skill levels
  • Assist with sales, trade-ins, and delivery of all new and used vehicles
  • Be efficient with all phases of the computer system required for sales management
  • Ensure compliance procedures to ensure timely and proper completion of all paperwork
  • Maintain showroom with a variety of vehicles
  • Maintain clean efficient facilities
  • Ensure we maintain  dealership budgeted closing percentage
2) Customer Service
 
  • Provide prompt, dependable, high quality, sales experience to customers by using current pro-active feature benefit sales techniques
  • Ensure all customers are greeted immediately, in a courteous and friendly manner
  • Introduce yourself into sales process between “U” & “S” with every customer interaction
  • Handle all inbound telephone transactions and web leads
  • Ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases
  • Ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”

 
 
3) Other Duties
 
  • As assigned

 
Supervisory Responsibilities
 

  • Assist with training Sales Associates to use consistent and current sales methodologies
  • Keep track of Appointments/ T.O’s for sales commission and give to sales manager
  • Conduct huddles in absence of Sales Manager / have input for Saturday sales meetings
  • Assist Sales Manager in coordinating used swaps and dealer trades
  • Daily one on ones with sales members
  • Update scoreboards from daily log sheets and connect
  • Ensure the process is followed with 100% of our customers
  • Monitor CSI performance and ensure we are meeting dealership goals for CSI

 
Commitments
 

  • Adhere to all company core values in leading the staff
  • Treat all employees and customers fairly, courteously, and with dignity
  • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s)
  • Remain current with all sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs
  • Be prompt and available for flexible scheduling
  • Grow the sales business by meeting dealership goals and objectives
  • Continually invest in enhancing your skills required for this position

 
Qualifications & Job Requirements
 

  • Previous sales experience
  • Prefer previous experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership
  • Previous supervisory experience
  • Must hold a Motorcycle endorsement

 
Physical Demands
 

  • The noise level in the work environment is occasionally loud
  • Occasionally requires the ability to balance and push a 950 lb. motorcycle

 
Working Conditions
 

  • Occasionally, exposed to exhaust fumes or other airborne particles

 

 

About Adventure Harley-Davidson

Our company owns 3 Harley-Davidson Dealerships:  
Mad River Harley-Davidson, Sandusky, OH
Rubber City Harley-Davidson, Cuyahoga Falls, OH
Adventure Harley-Davidson, Dover, OH
 
We are looking for an energetic, enthusiastic, and highly ambitious individuals to add to our teams. We offer Base Salary plus Commission with the potential to earn additional performance based bonuses. Generous benefits package including 401K, health, vision, and life insurance.