Director of First Impressions

Overview

Job Title: Director of First Impressions / Receptionist

Department: Administration

Supervisor: MotorClothes Manager

Summary Description

Provide excellent customer service to all guests. Assists the office personnel of the dealership by greeting customers, answering the telephone, transferring calls, and taking messages for all dealership personnel.

Key Result Areas

· Superior customer service

· Administration

Major Duties and Responsibilities

Customer Service

· Provide courteous, prompt, and accurate telephone answering service for all dealership personnel.

· Handle telephone transactions quickly, and courteously. Welcome customers to the dealership and provide assistance as needed, providing information, recording messages or forwarding calls.

· Greet internal and external customers immediately, in a courteous and friendly manner.

Administration

· Provide overall dealership support as needed for internal communication

· Open mail and routes it to appropriate dealership personnel.

Other Duties

· As assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

Qualifications & Job Requirements

· Must have the ability to get along with a broad customer base.

· Must maintain a professional appearance and a neat, well organized work area.

· Organized with the ability to multitask

Physical Demands

· Frequently works on a computer or doing other “close vision” work.

· Ability to stand for long periods of time.