Overview

Position Summary: The General Merchandise Associate will work with the Motorclothes team to develop and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Job Responsibilities:

Customer Service

· Provide excellent customer service to all of the dealership’s customers.

· Greet customers immediately, in a courteous and friendly manner.

· Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

· Point out any sales, specials, or new merchandise to customers.

· Assist customers with their selection of merchandise and offer additional product that compliments the purchase.

· Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

· Notify customers when special orders or back-ordered items are received.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Retail Sales of General Merchandise

· Provide prompt and accurate service at cash register.

· Check for merchandise received and prepare product for showroom floor.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)

· Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.

· Create well-organized presentations, which appeal to our customers.

· Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

· Continuously maintain showroom product availability by stocking shelves and displays.

· Maintain update customer mailing lists.

· Attend training sessions to keep current with merchandising & inventory control issues.

Other Duties

As assigned.
Qualifications:

Have a passion for retail.
Knowledge of sales practices and point-of-sale & computerized inventory systems or the ability to quickly learn.
Communicates effectively with others, including giving and receiving feedback on the quality of services.
Ability to maintain confidentiality.
Work well in fast-paced environment.
Excellent written and oral communication and presentational skills.
Must have ability to get along with broad customer base.
Commitments:

Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Demonstrate professionalism in providing customer service.
Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.
Accept direction, follow instructions and work well with others.
Physical Demands:

Must have the ability to stand and walk the sales floor for most of the day.
Frequently required to bend, stoop, crouch, reach and lift up to 20 lbs. of merchandise.
Working Conditions:

Majority of work is conducted indoors; however, some outdoor booth sales and or tent events are conducted periodically during open houses or other off site events.

Compensation: We offer a top employer contributing benefit package to include: health, dental and life insurance. Harley-Davidson of Greenville offers a principle 401K program, paid vacation and a great environment to excel and grow.

Job Type: Full-time