Harley-Davidson Motorcycle Sales Associate

Overview

MOTORCYCLE SALES ASSOCIATE
 
Adventure Harley-Davidson, Dover, OH

We are looking for an energetic, enthusiastic, and highly ambitious individuals to add to our teams. We offer Base Salary plus Commission with the potential to earn additional performance based bonuses. Generous benefits package including 401K, health, vision, and life insurance.

Key Result Areas
– New and Used Motorcycle Sales
– Exceptional Customer Service
 
Position Description
 
1) Sales Department Operations
– Attain new and used sales quotas as agreed upon with the sales manager
– Use floor time effectively to meet customer needs and solicit sales of all products
– Present the features of all products to customers along with their benefits
– Show each customer advantages of products over competing brands
– Maintain the computerized inventory control system
– Follow procedures to ensure timely and proper completion of all paperwork
– Follow procedures for quick and efficient handling of warranty items
– Introduce new customers to the service, parts, general merchandise and F&I departments

2) Customer Service
– Follow in house sales process
– Greet customers immediately in a courteous and friendly manner
– Handle telephone transactions quickly and courteously
– Ensure customers are properly qualified for needs, wants, and ability to buy.
– Practice features/benefits selling methodology
– Use common and consistent word tracks for vehicle sales, trade-ins and purchases
– Conduct road test and pre-delivery inspection prior to delivering bike to customer
– Attend training sessions to keep current with sales techniques and sales department issues.
– Attend training sessions to keep current with P&A merchandising and inventory control issues
– Ensure the delivery to customer is an “EVENT" which endears the customer to the dealership
– Contact customers using mailing lists, data files and personal follow-up
– Handle customer complaints reasonably, showing empathy and a positive attitude
– Demonstrate our commitment to “Make Things Right"
 
Commitments
– Treat all employees and customers fairly, courteously, and with dignity
– Model superior customer service behavior for all sales personnel by maintaining positive relationships
– Remain current with all sales department training
– Be prompt and available for flexible scheduling
– Be honest and fair in all business dealings
– Meet or exceed sales quotas on a regular basis
– Continually learn more about the products and services you sell
– Stay current on motorcycle trends and selling features
 
Qualifications & Job Requirements
– Proven track record in a selling environment
– Must have the ability to get along with a broad customer base
– High energy level
– Excellence communication skills and demonstrated “closing skills"
– Must be able to work effectively with all areas of the dealership