Harley-Davidson General Merchandise Manager

Overview

Battlefield Harley-Davidson in Gettysburg, PA is seeking a passionate and experience General Merchandise Manager to lead our General Merchandise department and our motivated sales team. Harley-Davidson enthusiast with the passion for the motorcycle industry. Manager is responsible for directing all operations of the General Merchandise department in order to maximize the profitability of the department through excellent leadership, customer service, inventory management, product assortment, and merchandise display presentation. If you have the drive for results and can lead a team to deliver a great customer experience this is the place for you.
 
Summary Description
Manages employees and operations of the General Merchandise department. Orders product, controls inventory, coordinates sales, promotions and advertising.
 
Key Result Areas
·   General Merchandise Department Operations
·   Management
·   Customer Service
·   Promotions
 
Major Duties and Responsibilities
 
1)  General Merchandise Department Operations
·    Ensure General Merchandise personnel are well trained and available when needed.
·    Design displays for merchandise, which are appealing to customers. Make effective use of:

• Fixtures
• Wall Displays
• Show Cases
• Glass Cubes & Tower
• Mannequins
• Window Displays

·    Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events,
     etc.) and coordinate them with other departments.
·    Review all stock orders to ensure a fast moving balanced inventory of General
     Merchandise. Coordinate orders with P&A manager, if possible.
·    Maintain sufficient quantities of stock to support demand and acceptable inventory turn
     ratio.
·    Assist staff when needed on sales floor.
·    Become familiar and efficient with all phases of the computer system required for General
     Merchandise management, including generating and reviewing Inventory reports.
·    Supervise and maintain an accurate up-to-date inventory management & control system.
·    Establish procedures for ordering, receiving, logging into inventory, displaying, selling and
     restocking all merchandise.
·    Ensure employees keep all merchandise and displays clean, well dusted , and appealing to
     customers.
·    Set-up and maintain a smooth running, efficient, appealing retail environment for the
     General Merchandise department.                                                                        
·    Purchase product assortments, gauge stock movement, and devise promotions, when
     necessary.
                                                                                          
2)  Management
·    Employ sound management practices to ensure General Merchandise department
     contributes acceptable levels of gross & net profit.
·    Maximize return on investment of General Merchandise inventory.
·    Grow the volume of General Merchandise sales.
·    Maintain budgeted revenue and expense objectives.
·    Develop advertising sales, and promotional campaigns for merchandise.
·    Communicate regularly with the Harley-Davidson Motor Company regarding:

• Policies
• Product Availability
• Product Style Options
• New/Future Product line Studies

·    Benchmark other retailers to determine “best practice” standards.
·    Organize and stage fashion shows and other events to sell merchandise.
·    Provide reports to General Manager, as requested.
·    Develop monthly and annual objectives for the department in collaboration with General            
     Manager.
·    Attend training sessions (P.A.C.E., Harley-Davidson University, etc.) to keep current with
     merchandising trends & inventory control issues.
 
3)  Customer Service
·    Provide superior customer service to both internal and external customers.
·    Greet customers immediately, in a courteous and friendly manner.
·    Handle telephone transactions quickly, and courteously.
·    Point out any sales, specials, or new merchandise to staff and customers.
·    Handle customer complaints reasonably, showing empathy and a positive attitude, and
     demonstrate our commitment to Superior Customer Service.
 
4)  Promotions
·    Plan and execute “exceptional” promotions to bring both “new and existing” customers
     into the dealership on a regular basis.
·    Work with Marketing/Event Coordinator to coordinate promotions with other departments
     to maximize return on promotions spending.
·    Work with Marketing/Event Coordinator to plan a bi-month marketing and promotions
     schedule for the General Merchandise department.
 
Supervisory Responsibilities
·    Establish department work schedule, balancing the workloads of all employees.
·    Establish job assignments and sales quotas for all General Merchandise personnel within their
     skill level.
·    Set policies and procedures for General Merchandise department.
·    Manage employee performance (evaluate and council).
·    Assist General Manager with recruiting, interviewing, hiring, and terminating employees.
·    Maintain records of all employee performance reviews.
·    Provide training for all General Merchandise employees.
·    Harley-Davidson University Programs
·    Dealer Shows & Expo
·    P.A.C.E. tapes and field training
 
Commitments
·    Treat all employees and customers fairly, courteously, and with dignity.
·    Model superior customer service behavior for all General Merchandise personnel by 
     maintaining positive relationships with customers, employees, other managers, General   
     Manager and Dealer Principal.
·    Be prompt and available for flexible scheduling.
·    Be honest and fair in all business dealings.
·    Demonstrate an interest in growing the General Merchandise business.
 
Qualifications & Job Requirements
·    Five years progressive experience with retail sales and inventory management.
·    Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and
     other products sold by the dealership, or the demonstrated ability to quickly learn them.
·    Experience with Point-of-Sale and Parts & Service management computer software or the
     ability to quickly learn due to general knowledge & experience with computers.
 
Physical Demands     
·    Occasionally required to bend, stoop, crouch, reach, and lift 40lb of material.
·    Must have the ability to stand and walk on sales floor.
 
Working Conditions
·    Normally indoors, however, some outdoor work is required during open houses or other
     events.