Overview

General Sales Manager 
Empire Harley-Davidson
New Rochelle, NY
 
Empire Harley-Davidson has an immediate opening for a General Sales Manager.
GSM will be responsible for achieving maximum profitability of sales department while focusing on customer retention. To achieve this, they must effectively manage sales personnel; have a strong knowledge of the market, and an in-depth understanding of all sales departments’ financial data.
Job Duties Include:
Desking deals , closing deals and overcoming objections
Actively participate in the recruitment and pre-employment screening process of high-performing individuals by completing phone and in-person interviews and reference checks
Create action plan and effectively manage Assistant Sales Managers and sales staff
Identify coaching needs and promote training opportunities
Assisting individual salespeople in setting aggressive, yet realistic monthly sales goals
Responsible for developing a productive relationship throughout the various dealership departments – F&I, accounting, service, motorclothes and parts
Tracking all customers and making sure all leads are logged along with effective follow up for all potential buyers by monitoring a prospecting and sales CRM system
Set an example of professionalism through actions and appearance
Ensure that all sales people meet or exceed all activity standards for prospecting calls, appointments, ups, and closes
Work closely with sales team on enforcement of proper selling methods
Set objectives for achieving sales and gross profits
Leading daily sales meetings and conducting sales training
Reviewing inventory daily to ensure the proper mix of stock for maximum turnover efficiency
 
Key Result Areas:
 
Sales Department Operations
Customer Service
Management
 
Major Duties and Responsibilities:
 
Sales Department Operations
Oversee and manage all operations of new and pre-owned vehicles.
Ensure sales department contributes acceptable levels of gross and net profit.
Ensure the floor is at properly staffed levels
Ensure sales personnel are well trained, motivated, and available when needed.
Determine sales quota’s for sales personnel in accordance to their skill levels and monthly department goals
Oversee sales, trade-ins, and delivery of all new and used vehicles.
Maintain a sales history
Establish realistic forecasts
Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
Become familiar and efficient with all phases of the computer system required for sales management.
Maintain a balanced new unit inventory in proportion to sales.
Establish procedures to ensure timely and proper completion of all paperwork.
Maintain showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well lighted environment which draws customers.
Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
Maintain clean efficient facilities
 
Commitments:
 
Treat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
Remain current with all sales department training available by reviewing Making It Easy to Buy, ProSell, and P.A.C.E. tapes and attending seminars, workshops, and other related training programs.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Demonstrate an interest in growing the sales business.
Focus on quality
 
Qualifications & Job Requirements:
 
Minimum 3 years auto or motorcycle sales experience required
Auto or motorcycle sales management experience preferred, Harley-Davidson experience a plus.
Proven track record of successfully meeting and exceeding sales goals
Excellent customer service, organizational and negotiation/closing skills
Self-motivated, goal-oriented and enthusiastic presence in a team environment
Strong written and communication skills
Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
Consistent and stable work history
Valid driver’s license and clean driving record
Professional appearance and work ethic
 
Compensation:
 
Industry leading compensation based on performance
Benefits Program
Employee Discounts
 
*Please do not contact the dealership directly.  All inquiries and resumes must be submitted on-line or by email