General Manager – Harley-Davidson Dealer

Overview

HARLEY-DAVIDSON OF INDIANAPOLIS
POSITION CLASSIFICATION:  GENERAL MANAGER
REPORTS TO: Dealer Principal, Company Owners and/or Investors
SUPERVISES: Oversees Department Managers, and in the case of a department manager’s absence, the employees of the absent manager’s department
Summary Description
 
Oversees and manages the operation of the dealership.  Responsible for maximizing return on investment, profit and loss, daily operation, planning, development, and implementation of marketing plans for both short-term and long-term growth.  Has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth.
 
Key Result Areas
 

·       Management ·       Customer Service

 
Major Duties and Responsibilities
 

1)	Management
	·     Provides direction and coordination for all areas of dealership operation. ·     Establishes and communicates operating policies and procedures for dealership. ·     Balances the demands of employees, suppliers, customers, owners, and community. ·     Ensures departments maintain budgeted revenue and expense objectives. ·     Maintains records, controls and requests reports from subordinates to evaluate dealership performance. ·     Holds department managers accountable for established monthly and annual objectives and financial goals. ·     Approves all major departmental expenditures. ·     In collaboration with the Dealer Principal, makes recommendations/changes to the operating plan and related budgets.
2)	Customer Service
	·     Greets customers in a courteous and friendly manner. ·     Handles customer complaints reasonably, showing empathy and a positive attitude.

 
Supervisory Responsibilities
 

·       Implements handbook policies, business procedures and processes for dealership. ·       Coaches, counsels and evaluates direct reports. ·       Manages recruitment, interviewing, hiring and termination of staff. ·       Conducts performance reviews on a regular basis for direct reports. ·       Provides appropriate training for management team to have the skills to do their job.  (seminars, sales training, technical training, etc.) ·        Holds management accountable for leading their people. ·        Delegates responsibility to managers as needed. ·        Manages conflicts between departments and individuals within the dealership.

 
Commitments
 

·       Models superior customer service behavior by demonstrating positive relationships with customers and employees. ·       Is honest and fair in all business dealings. ·       Treats all employees and customers fairly, courteously, and with dignity. ·       Sets the tone for working relationships within the dealership.

 
Qualifications & Job Requirements
 

·        Seven years or more of progressive management experience. ·        Demonstrated ability to manage all financial and management aspects of a million dollar business. ·        Demonstrated ability to hire, manage, and retain quality employees. ·        Preferred knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.

 
Physical Demands
 

·       The noise level in the work environment is occasionally loud.

 
Working Conditions
 

·       Potential exposure to gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. ·       Occasional exposure to exhaust fumes or other airborne particles.

 
WORK ENVIRONMENT AND EQUIPMENT USED:
Work is performed indoors primarily on the showroom floor or in the GM’s office. Some tasks as assigned may require the GM to use their company supplied vehicle to run errands for the business.
Equipment used includes motor vehicle (provided), computer, smart phone, copier, telephone, FAX, and other commonly used office equipment.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:

•         Valid Driver’s License.
•         Insurable

 
This document and its contents are subject to change at any point in time, without the need of counsel.