Fit Specialist – Southern Thunder Harley-Davidson

Overview

Want to make your love of Harley Davidson a career?!

Come join our family at Southern Thunder Harley-Davidson

Are you a Harley-Davidson enthusiast who loves to help others enjoy the Harley Davidson experience? This could be the job for you! We're currently looking to staff our dealership with individuals that have great attitudes and are as excited about Harley-Davidson as we are. Extensive training and state of the art selling tools will be provided to enhance your selling skills. This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA with career advancement opportunities available, based on performance!
 

Job Title:                   Fit Specialist

Department:              Motorcycle Department

Reports to:                Motorcycle Manager

FLSA Status:                Non-Exempt

 

Job Summary:

  Our revolutionary sales process is all about creating a better motorcycle buying experience with employees who love what they do and who will contribute to the momentum of a fast and fun environment.

 

Job Responsibilities:

• Welcoming guests
• Fitting the each bike  to the customer's needs
• Follow up phone calls to customers
• Selling the Harley-Davidson life to customers
• Other duties as assigned.

 Customer Service

• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Ensure customers are properly qualified for needs, wants, and ability to buy

• Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
• Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Conduct a road test, and pre-delivery inspection prior to delivery to customer.
• Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.
• Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.”
• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).

 

Commitments

• Be honest and ethical in all business practices.
• Always work in compliance of legal guidelines.
• Model superior customer service behavior for all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Continually learn more about the products and services available. Attend training sessions to keep current with sales techniques and other sales department issues.
• Be prompt and available for flexible scheduling.
• Demonstrate an interest in growing the business.
• Focus on quality.
• Always think before we speak and never lose our composure.

 

Job Requirements:

• No sales experience required, we will train you
• Have a love of motorcycles and contributing to the success of the team
• Be outgoing, and an energetic people person
• Be self-motivated, positive, driven and helpful
• Be able follow a structured sales process on value based selling

 

Physical Demands:

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift up to 40 lbs.
• Ability to stand on feet for lengthy periods of time, up to 8 consecutive hours
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

 

Working Conditions:

• Usually indoors, however outdoor work is required when outdoor events are scheduled.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

 

 
*We conduct a pre-employment background check and drug test.*