Field Support Representative

Overview

Field Support Representative – Pacific North West
 
KTM North America – a subsidiary of KTM, a global leader in the off-road motorcycle competition segment and developer and producer of street as well as off-road motorcycles – has an exciting opportunity for a Field Support Representative located in the Portland, OR area.  
 
SUMMARY
 
Under limited supervision, the Field Support Representative provides dealer technical support, trackside support and service to enhance product performance and product quality. Plans for and ensures that appropriate resources are utilized to provide the highest level of dealer/customer technical service.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

• Provides event support by assisting Sales and Marketing with assembly of product, display preparation and on-site general support. Some events include dealer shows, IMS show(s), Amateur Racing Support, KJSC, Ride Orange events and other requested dealer events.

 

• Provides field customer service support with limited supervision. Expected to make good sound business decisions, within realm of responsibility, during dealer visits and when assisting dealers with issues. Provides dealer phone assistance, including logging calls and following up as required.

 

• Conducts training for new KTM dealers and supports existing dealers in the following areas:
  • Dealer.net online parts and ordering system
  • Service Organization
  • Features and Benefits
  • Orange Level Service
  • Shop Standards
• < >< >Warranty Audits
• Special Project i.e. SXS and Warehouse
• Performs other duties as assigned.
   
  EXPERIENCE REQUIREMENTS: Generally requires a minimum of 5 years of progressively responsible experience in automotive or motorsports industry. Required proficiency in Microsoft Office Suite. Valid motorcycle license is required.
  EDUCATION REQUIREMENTS:  High school diploma required. Bachelor’s Degree or equivalent experience in related field preferred.
   
  OTHER SKILLS AND ABILITIES:
   
• Attention to detail
• Ability to multi-task in a fast-paced, deadline driven and constantly changing environment
• Flexibility to switch gears with little notice
• Excellent organization skills
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues
• Basic math skills
• Must be internal and external customer focused
• Strong interpersonal skills with the ability to use tact and diplomacy; must be team player
• Analytical abilities
• Must be self-motivated with ability to use own initiative
• Ability to ride a motorcycle with proficiency and follow company riding policies.
   
  SUPERVISORY RESPONSIBILITIES:  None
   
  CONTACTS:
  Internal:  Sales, Marketing
   
  External: KTM Dealers, end users/customers
   
  JUDGEMENT/REASONING ABILITY:  Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.  Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.
   
  PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. 
   

Ability to lift 75 to 90 pounds	30% daily
Able to sit at a desk and use/view computer	75% daily
Able to hear and speak into a telephone	75% daily
Able to walk, stand, kneel, bend, stoop, twist	50% daily
Able to use arms and hands	50% daily
Able to ride a motorcycle	<3% daily

 
WORK ENVIRONMENT:  The noise in the work environment is usually moderate.  Other factors are:
 

• Extensive travel is required; approximately 75 % travel in this position
• Hectic, fast-paced with multi-level distractions
• Professional, yet casual office work environment
• Ability to work extended hours as required
   
  Required Pre-Hire Screenings:
  Criminal – Felony and Misdemeanor 7 Years
  National Criminal Data Base 7 Years
  Sex Offender Registry
  Social Security Verification
  Driving Record
  NDOT Drug Screen
   
  Successful candidates will be required to pass a post offer, pre-employment drug screen and background check.
   
  APPLY ONLINE
   
  LOCAL CANDIDATES ONLY.
   
  NO PHONE CALLS, FAXES OR DROP-INS.
   
  RATE OF PAY IS BASED UPON EXPERIENCE.  
   
  We offer a comprehensive benefits package, including medical, dental, vision, short/long term disability, basic group/voluntary life insurance, voluntary worksite benefits and 401K.
   
  If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation as a result of your disability. To request an accommodation, contact an HR Representative.