Field Support Representative

Overview

FIELD SUPPORT REPRESENTATIVE – MURRIETA, CA
 
KTM, a global leader in the off-road motorcycle competition and developer and producer of street motorcycles, has an exciting opportunity for a Field Support Representative located in Murrieta, CA.  
  
SUMMARY
 
Under limited supervision, the Field Support Representative provides dealer technical support, trackside support and service to enhance product performance and product quality. Plans for and ensures that appropriate resources are utilized to provide the highest level of dealer/customer technical service.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
 

• Provides event support by assisting Sales and Marketing with assembly of product, display preparation and on-site general support. Some events include dealer show, IMS show(s), ARS, KJSC, Ride Orange events and other requested dealer events.
• Provides field customer service support with limited supervision. Expected to make good sound business decisions, within realm of responsibility, during dealer visits and when assisting dealers with issues. Provides dealer phone assistance, including logging calls and following up as required.
• Conducts training for new KTM dealers and supports existing dealers in the following areas:
  • Dealer.net online parts and ordering system
  • Service Organization
  • Features and Benefits
  • Orange Level Service
  • Shop Standards
• Reconditioning
• New  dealer set-ups in conjunction with Sales Staff / Dealer Development
• Warranty Audits
• Special Project i.e. SXS and Warehouse
• Performs other duties as assigned.

 
EXPERIENCE REQUIREMENTS: Generally requires a minimum of 5 years of progressively responsible experience in automotive or motorsports industry. Required proficiency in Microsoft Office Suite.
EDUCATION REQUIREMENTS:  High school diploma required. Bachelor’s Degree or equivalent experience in related field preferred.
 
OTHER SKILLS AND ABILITIES:
 

• Attention to detail
• Ability to multi-task in a fast-paced, deadline driven and constantly changing environment
• Flexibility to switch gears with little notice
• Excellent organization skills
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues

• Basic math skills
• Must be internal and external customer focused
• Strong interpersonal skills with the ability to use tact and diplomacy; must be team player
• Analytical abilities
• Must be self-motivated with ability to use own initiative

 
SUPERVISORY RESPONSIBILITIES:  None
 
CONTACTS:
Internal:  Sales, Marketing
 
External: KTM Dealers, end users/customers
 
JUDGEMENT/REASONING ABILITY:  Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.  Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.
 
PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. 
 

Ability to lift 75 to 90 pounds	30% daily
Able to sit at a desk and use/view computer	75% daily
Able to hear and speak into a telephone	75% daily
Able to walk, stand, kneel, bend, stoop, twist	50% daily
Able to use arms and hands	50% daily

 
WORK ENVIRONMENT:  The noise in the work environment is usually moderate.  Other factors are:
 

• Extensive travel is required; approximately 75 % travel in this position.
• Hectic, fast-paced with multi-level distractions
• Professional, yet casual office work environment
• Ability to work extended hours as required

 
Required Pre-Hire Screenings:
Criminal – Felony and Misdemeanor 7 Years
National Criminal Data Base 7 Years
Sex Offender Registry
Social Security Verification
Driving Record
NDOT Drug Screen
 
PLEASE APPLY BY EMAILING YOUR RESUME AND SALARY HISTORY TO jobs@ktmnorthamerica.com. ONLY RESUMES SUBMITTED IN RESPONSE TO A JOB POSTING WILL BE CONSIDERED.
 
LOCAL CANDIDATES ONLY. RATE OF PAY IS BASED UPON EXPERIENCE.  
 
KTM offers a comprehensive benefits package, including medical, dental, vision, short/long term disability, basic group/voluntary life insurance, voluntary worksite benefits and 401K.
 
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation as a result of your disability. To request an accommodation, contact an HR Representative at jobs@ktmnorthamerica.com.