Overview

SUMMARY OF JOB RESPONSIBLITIES:

  • Extremely Driven
  • Management and supervision of the service department
  • Preparation of the annual department operation budget and service goals
  • Works closely with the store management team to support the dealership
  • Continuously review and improve the repair Order System and work flows
  • Organize and control the process of work/completion scheduling
  • Lead service department in a player/coach role (management style)
  • Responsible for the service personnel hires and termination
  • Demonstrate and train department employees to provide highest level of customer service
  • Ensure proper billing of customer payment and warranty
  • Ensure all warranty are filed within the allotted time
  • Promote the dealerships warranty program to customers at the time of the repair
  • Provide and supervise a service equality assurance program
  • Prepare and supervise a service promotions program
  • Prepare customers service call follow-up on future work noted by technicians
  • Supervision of Lot technicians
  • Ensure proper work assignments and scheduling of technicians
  • Build larger base of customer service work
  • Provide payroll information to the accounting department
  • Assist customers in person as well as by phone
  • Ensure club contact and work closely with service promotions
  • Provide productivity and efficiency reports
  • Provide and maintain on-going training of service technicians
  • Encourage technician certifications
  • Perform other tasks as assigned

Qualifications, KNOWLEDGE, SKILLS AND ABILITIES:
Motorcycle knowledge, management skills, prior shop experience, computer literate, customer’s service skill, typing skill, good communication skill, and people management skills.

EDUCATION:
Technical ability and management training.  Minimum 5 years of technical experience.

This position requires physical ability to handle units weighting as much as 1,000 pounds or more.  Requires occasional heavy lifting.