Overview
The Parts and Accessory Advisor in our Powersports East dealership plays a crucial role in assisting customers with their parts and accessory needs related to motorcycles, ATVs, UTVs, and scooters.
Responsibilities:
Customer Assistance: Provide excellent customer service by assisting customers in identifying, locating, and purchasing the right parts and accessories for their powersports vehicles.
Product Knowledge: Possess in-depth knowledge of the various parts, accessories, and gear available for different powersports vehicles. Stay updated on new products and features.
Technical Assistance: Offer technical guidance to customers regarding the installation, maintenance, and compatibility of different parts and accessories.
Sales and Service Support: Collaborate with the sales team to provide additional support in promoting and selling parts and accessories. Assist the Service Department in identifying the correct parts and accessories for a particular vehicle. Offer recommendations to sales or service based on customer needs and preferences.
Customer Relationship Management: Build and maintain strong relationships with customers. Address and resolve customer concerns or issues related to parts and accessories.
Qualifications:
Product Knowledge: Strong knowledge of powersports vehicles, their components, and related accessories.
Customer Service Skills: Excellent communication and interpersonal skills. Ability to understand customer needs and provide appropriate solutions.
Technical Aptitude: Basic technical understanding of powersports vehicle systems and parts.
Sales Experience: Previous experience in sales, preferably in a powersports dealership setting.
Computer Skills: Proficiency in using dealership software systems and basic computer applications.
Team Player: Ability to work collaboratively with other dealership staff, including sales, service, and management teams.
Customer Focus: Dedication to providing exceptional customer service and ensuring customer satisfaction.
Physical Stamina: Some positions may require lifting and carrying heavy parts or accessories, so physical stamina may be important.
The Parts to Service Facilitator Job Description:
Responsibilities:
Coordinate Parts Requests: Work closely with the service team to fulfill parts orders and ensure quick turnaround times for repairs and maintenance.
Manage Inventory: Keep tabs on stock levels and help maintain an organized inventory of parts, so we’re never caught empty-handed.
Liaise Between Departments: Communicate with both the service and parts departments to ensure seamless workflow and efficient delivery of parts.
Track Orders: Monitor and track parts requests and deliveries to ensure timely completion of work orders.
Problem-Solving Extraordinaire: Troubleshoot delays or issues in parts delivery, ensuring smooth operations and satisfied customers.
Customer Communication: Occasionally assist with customer inquiries related to parts and service, providing updates and ensuring a fantastic customer experience.
Skills required:
Communication Skills: Keeping everyone in the loop, whether it’s via email, phone, or in person.
Team Player: Work collaboratively and build strong relationships between departments.
Tech-Savvy: Familiarity with inventory management systems and service software and procedures.
Problem-Solving : Identify problems along with suggestions for solutions.
Experience: Experience ordering and locating parts, service facilitation, and logistics.
About East Coast Cycles, Inc. dba Powersports East
Family owned and operated since 1984 with very low employee turnover. Our staff of knowledgable enthusiasts treat our customers as part of our family. Our dealership is 23,500 square feet with the largest service department in the area. All 6 technician bays have two lifts and the facility is equipped with state of the art tools and machinery.
