Parts Manager

Overview

Manage, setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

Key Result Areas

• Manage and lead Retail Sales of Parts & Accessories
• Customer Service
• Clean and Efficient Parts & Accessories Environment

Major Duties and Responsibilities

Service & Retail Sales of Parts & Accessories

• Provide prompt and accurate service at cash register.
• Assist Parts & Accessories Manager with attaining retail sales plans in Parts & Accessories.
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Assist with set-up, organization, and staging of special events such as Open Houses, of HOG activities, Performance Workshops, etc.
• Create well-organized presentations that appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists.
• Attend training sessions to keep current with merchandising and inventory control issues.
• Customer Service
• Provide excellent customer service to all customers.
• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts & Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts & Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly and courteously.
• Point out any sales, specials, and new merchandise. Offer additional products that may compliment the customer purchase.
• Assist customers with determination of Parts & Accessories requirements and research merchandise in catalogues.
• Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Clean & Efficient Parts & Accessories Environment
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.