Merchandise Manager (Motorclothes)

Overview

If you want to work in a FUN & GREAT WORK ENVIRONMENT and have opportunities to grow, THIS IS YOUR CHANCE!
Dealerosity’s newest and hottest opportunity for an experienced Harley-Davidson brand Merchandise Manager
We are seeking a talented and highly self-driven new TEAM member that wants to grow their career and earning opportunities as
a General Merchandise Manager with our high-volume Harley-Davidson dealership in the Southeast.

Summary Description
• Manages employees and operations of the General Merchandise Department.
• Coordinates sales promotions and advertising.
• General Merchandise Department Operations
• Management
• Customer Service
• Promotions & Upselling (working alongside Sales & Events department)
Major Duties and Responsibilities
• Ensure General Merchandise personnel are well trained and available when needed.
• Design displays for merchandise, which are appealing to customers. Make effective use of:
• Fixtures
• Wall Displays
• Show Cases
• Glass Cubes & Towers
• Mannequins
• Window Displays
• Regulate seasonal promotions (i.e., holiday display themes, fashion shows, special events, etc.) and coordinate them with
other departments.
• Review all stock orders to ensure a fast-moving balanced inventory of General Merchandise. Coordinate orders with the
P&A manager, if possible.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer system required for General Merchandise management,
including generating and reviewing Inventory reports.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Establish procedures for ordering, receiving, logging into inventory, displaying, selling, and restocking all merchandise.
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
Management
• Employ sound management practices to ensure the General Merchandise department contributes acceptable levels of
gross & net profit.
• Maximize return on investment of General Merchandise inventory.
• Grow the volume of General Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise. Take care of all Business Promo’s.
• Communicate regularly with the Harley-Davidson Motor Company regarding:
• Policies
• Product Availability
Product Style Options
• New/Future Product line Studies
• Benchmark other retailers to determine “best practice” standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to the Dealer Principal or General Manager, as requested.
• Develop monthly and annual objectives for the department in collaboration with the Dealer Principal or General Manager.
• Attend training sessions (P.A.C.E., Harley-Davidson University, etc.) to keep current with merchandising trends & inventory
control issues.
Customer Service
• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to staff and customers.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrating our commitment to
Superior Customer Service.
Promotions
• Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular
basis.
• Coordinate promotions with other departments to maximize return on promotions spending.
• Supervisory Responsibilities
• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all General Merchandise personnel within their skill level.
• Set policies and procedures for the General Merchandise department.
• Manage employee performance (evaluate and council).
• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
• Maintain records of all employee performance reviews.
• Provide training for all General Merchandise employees:
• Harley-Davidson University Programs
• Dealer Shows & Expos
• P.A.C.E. tapes and field training
Commitments
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all General Merchandise personnel by maintaining positive relationships with
customers, employees, General Manager and Dealer Principal.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the General Merchandise business.
Qualifications & Job Requirements
• Experience with retail sales and inventory management.
• Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the
dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to
general knowledge & experience with computers.
Working Conditions
• Normally indoors, however, some outdoor work is required during open houses or other events.
Benefits
• Insurance will be offered 90 days after the start date.
• Employee discounts on P&A and General Merchandise after 30 days
• Employee discounts on New and Used Motorcycles after 90 days.
• All pay plans are open to an annual review or as business dictates