Overview

Huntington Beach Harley-Davidson, (Westminster, CA)

Customer Service Specialist

The Motorcycle Company is proud to announce our newest location in Westminster, CA. We are adding to our current staff and now hiring Customer Service Specialists.

If you're passionate about people, customer service and want to work with one of the most dedicated and committed teams in the business, this may be the career for you!
 Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. Candidates will be trained and have state-of-the-art tools available to ensure success in answering customers questions and scheduling appointments via the telephone.

Key Result Areas:

• Incoming internet leads
• Incoming phone calls
• Support of motorcycle sales department follow up

Major Duties and Responsibilities:

• Handle incoming internet leads and set appointments
• Handle incoming phone call leads and set appointments
• Follow up with internet and incoming phone calls
• Following up with customer in store visits to ensure satisfaction
• Made customer survey calls and letter after the sale
• Make event calls to invite customers back to the store
• Manage online inventory pictures and descriptions

Qualifications & Job Requirements:

• Customer service background with phone and computer experience
• Auto experience preferred but not required
• Strong appointment setting and value building skills
• Focus on customer satisfaction and conflict resolution
• Have a love of motorcycles
• Strong work ethic and willing to give 110% to get the job done right
• Professional demeanor and appearance

Compensation:
• Competitive commission based wages

Benefits:

  • Employee Discounts
  • Paid Training
  • We have a discretionary match 401K and a Health Insurance Program where the company partially pays to lower your cost.
  • Humana PPO Dental, and Vision Insurance
  • Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group
  • Allstate Accident, Hospital, Critical Illness and Cancer Insurance
  • Flexible Spending Account through Eflexgroup
  • Legal Shield and Identity Theft Shield

*Please do not contact the dealership directly. All inquiries and resumes must be submitted online.